AIT - Review Response


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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:

 

DO NOT USE AIT UNLESS YOU LIKE LOSS - Review by Steve submitted on July 27, 2002
Customer's web site: Submitted but not made public
Length of time hosted by this company: over 3 years
Date when last hosted by this company (as of July 27, 2002): Over 3 years ago
Plan used: Reseller
Customer service rating: 1 out of 10
Technical quality rating: 3 out of 10
Cost rating: 1 out of 10
Overall rating: 1 out of 10
I have hosted a number of domains with AIT over the past 6 years and have had a number of nightmares. I stayed with them so long because I have so many domains with them and I remained hopeful they would get their act together. But unfortunately they have not. Here are some examples of the problems I have experienced:

I have lost all my content twice...ALL! They said they had an "unscheduled maintenance/reboot". In other words, their servers crashed with no back-up. Fortunately I had back-up, but I had to spend about two weeks each time guiding their techies through the process of getting the setting correct on their end so things would work again. Both my clients and I lost a lot of money each time this happened and all AIT said is that they would credit the downtime...but they never did.

I have had numerous server problem and over charges that their own tech people could not figure out until I explained it over and over, not to mention the long distance phone calls at my expense. They completely lost client shopping carts several times!

Now here's a topper: AIT's web site is http://www.aitcom.net and for months they decided to charge me for hosting their own site under my reseller account. After numerous email, I called tech support and here's they response I got, "Yuk, Yuk, Well I never heard of such a thing. Ah don't know what to do!?!".

I've remained a loyal customer even through all this. Now I'm going through ridiculous billing errors with overcharges that are nothing short of robbery.

DO NOT USE AIT UNLESS YOU LIKE TO LOOSE DATA, HAVE YOUR SITE DOWN, AND HAVE YOU MONEY STOLEN FOR NOTHING!

Because of their cleverly hidden details in their contract, my account and domain is held hostage until November. But after that it's time to cut my losses and get out ASAP!

 

 

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