AIT - Review Response


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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:

 

Someone should be arrested - Review by Anonymous submitted on August 12, 2002
Customer's web site: Submitted but not made public
Length of time hosted by this company: 1 year - 3 years
Date when last hosted by this company (as of August 12, 2002): 3 months - 1 year ago
Plan used: Server 2 Plus
Customer service rating: 1 out of 10
Technical quality rating: 1 out of 10
Cost rating: 1 out of 10
Overall rating: 1 out of 10
AIT is the most unprofessional and unethical company I have ever had the dis-pleasure of dealing with.  I regret the day I ever heard of them....  Basically, here is my story: I was made aware of their hostage clause (the one that locks you into a 6 month contract) just in time to cancel my account.  (I received an email from someone who had this problem and he wanted to warn me.) So of course, I cancelled right away.  I cancelled online, first.  Then I received a form that I had to fax in order for my cancellation to be completed.  Well, I faxed it, and faxed it, and faxed it again.  Long story short, AIT "lost" my fax FIVE!!!! times before finally cancelling my account two months later.  I was charged for those two months of UNWANTED hosting time.  I had already switched companies so AIT did absolutely NOTHING but lose my fax over and over again.  They finally refunded ONE of the months, but I had to "dispute" the charge for the other month, with my bank, and I'm still in cue for that one...  Customer Service is terrible, the absolute worst, I've ever seen!! Their representatives are clueless and they promise things that NEVER happen.  (I was promised a refund several times, never got it... I was promised that account was being cancelled; took two months.... I was promised that "Fax is in hand!!" and then they promptly lost the fax again.) I asked many many times for email or written confirmations of all that I'd been told.  It was NEVER received.  I asked many, many times to speak with a manager or a billing representative and the customer service people were not allowed to transfer me to them!!! I could not get past the customer service desk to save my life; and I never did!!! After two months of this run-around, I finally reported them to the Better Business Bureau AND I had the charge reversed by my bank.  BEWARE OF THIS COMPANY!!! PLEASE, PLEASE, PLEASE do not ever trust this company, as they do not deserve your trust.  They lie, they steal, they misrepresent, they confuse, they disrespect, and they cheat their customers.  Check them out at the Better Business Bureau's website: they have a bad rating!!! I think that anyone who has posted positive reviews on here is actually an employee of AIT and they are just putting the review in to look better.  But that is just my opinion.  AIT IS THE WORST COMPANY IN THE WORLD... again, just my opinion.

 

 

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