AIT - Review Response


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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:

 

These guys are PITIFUL - Review by Anonymous submitted on September 4, 2002
Customer's web site: Submitted but not made public
Length of time hosted by this company: 1 year - 3 years
Date when last hosted by this company (as of September 4, 2002): Current customer
Plan used: N/A
Customer service rating: 1 out of 10
Technical quality rating: 3 out of 10
Cost rating: 1 out of 10
Overall rating: 1 out of 10
If you want to find the least responsive, least reliable service on the planet then stop right here.
My experience w/them has been awful from day 1, incorrect billing spanning 6 months which then took another month to resolve. 6 weeks of "unscheduled server maintenance" which meant MOndays filled w/dread as to whether our sites would be up and email waiting. No courtesy calls or proper tracking of ticket #'s. Appalling technical and billing support.

 

 

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