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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
Untitled - Review by
5-year user submitted on January 31, 2003 |
Customer's web site: N/A |
Length of time hosted by this company: over 3 years |
Date when last hosted by this company (as of January 31, 2003): Current customer |
Plan used: N/A |
Customer service rating: 2 out of 10 |
Technical quality rating: 4 out of 10 |
Cost rating: 2 out of 10 |
Overall rating: 2 out of 10 |
I've hosted with them since early 1997. When things go well, they're fine, but their tech support is horrible. Site goes down, I submit a ticket and......nothing. E-mail goes down and I submit a ticket.......nothing. I have to call and call and call and call to get any help and usually they fix 1/2 the problem and I have to start all over again. Trust me, I've been through this for over 5 years with them, but maybe it's time for a change. In 1997-98, they were good, but their tech support employees have gone way, way down hill.
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