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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Stay away from AIT - Review by
S. Herlitz submitted on March 4, 2003 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of March 4, 2003): 3 months - 1 year ago |
| Plan used: Server 2 |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
1) Poor PHP support - the PHP mail function did not work and they refused to fix it.
2) They overwrote my file type mappings in httpd.config without notice, breaking my site.
3) Confusing billing - they sometimes skip a month and double bill the next. They include a bunch of charges for free stuff, and then discounts of the same amounts.
4) They suddenly doubled the price per hosted domain.
5) They changed fine print in the contract, leading to a $255 surprise account cancellation charge! Apparently the change was only announced in their spam-style email newsletters.
Stay away from AIT. I moved to ICDSoft.com and have been very happy since ($5/mo for first acct, $4/mo for additional accts, no expensive reseller account needed).
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