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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| You will never get refunded - Review by
Anonymous submitted on April 9, 2003 |
| Customer's web site: www.prodigy9.com |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of April 9, 2003): Less than 3 months ago |
| Plan used: N/A |
| Customer service rating: 2 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
Never host with a company that takes your money and doesn’t give you service.
I was charged $64 dollars for not using AIT's server. Yes I know that $64 is a small amount of money and some people have lost +$1000 but if I didn't use the resources, why should I be charged. Also if you want to close your account you must talk to a "quality assurance representative"(apparently this guy is not doing his job). I had to e-mail him, since he didn't work on Friday's(go figure), and instead of canceling my account he added more services to my account after I closed it. It's been over 2 months now and every time I call they tell me that I should see my refund in 5 days, yeah right. I could go on and if you want to see my report e-mail me. Luckily I have every call documented. Do yourself a favor and host with another company.
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