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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Stole my customers and tried to cheat me out of money. - Review by
submitted on April 13, 2003 |
| Customer's web site: www.bigtexas.com |
| Length of time hosted by this company: over 3 years |
| Date when last hosted by this company (as of April 13, 2003): Over 3 years ago |
| Plan used: the $59 resalers plan (which comes out the $103) |
| Customer service rating: 2 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
I'm still with AIT and I"m trying to move at this moment. I 1st lost my 3 best accounts to the company because they cut off my account because they didn't recieve my check in time. (I refuse to give them a credit card) My customers left me to go direct with AIT. AIT also offers unfair pricing. It's cheaper for my customers to go around me and go direct with AIT. for only $4.99 you can have 100 megs of webspace and if you are a reseller it cost you $59 plus $4 each month for each domain name. And you only get 400 megs. Well considering you can get 100 megs for only $5 bucks I should have 1000 megs! But this is only the begining. They screwed up the accounting installing new billing software and some ghost invoices kept popping up and they send me a bill that was 3 YEARS OLD. I told them how in the HELL do you make a mistake 3 years old and just now try to bill me for it. Because of my deep distrust for AIT I happened to have a print out of their old webpage with my billing on it and I faxed it to them and then that was not proof enough and I went through 9 people and HOURS AND HOURS of waiting on hold and retelling my story to every fool up there that had never heard it. I know them on a 1st name basis. I'd like to say hello to Sherry the only girl that would believe me and the only one in accounting that was able to make sense out of their own billing software and found that AIT OWED ME MONEY. HOW ABOUT THAT? I got a rebate and I demanded a free month of service. I want you to know it took EXACTLY 1 YEAR TO THE DAY to get this mess straighted out. They would say everything is okay and then threaten to cut off my account again and again. They will steal your customers, your money and underbid you on price. WHAT A COMPANY TO DO BUSINESS WITH. You might as well bend over because your in for the screw of your life if you can't prove anything. And I don't know how much trouble it's going to be it get away from them. I'm sure I"m in for a fight as many have told me they have had to sue the company to get any justice.
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