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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| lowers trust in human nature - Review by
Anonymous submitted on May 6, 2003 |
| Customer's web site: N/A |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of May 6, 2003): 1 year - 3 years ago |
| Plan used: startup now called business |
| Customer service rating: 2 out of 10 |
| Technical quality rating: N/A |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
they will think of all the ways possible to keep your money. i switched from one plan to another because it was the same plan for less money. the customer service person i spoke with and the web site failed to inform me that the lower rate required a six months commitment. when i looked at my bill and saw the additional amount, i called customer service and they said they would switch me back. the cs rep. looked for the notice and told me i would have to go to a special page to see where six months commitment was required. huh!the next day when i looked at my bill there was a credit for the remainder of the money less my regular monthly fee, which they had charged me for 4 days early. again i called customer service and spoke to a women who said that all she could do was put in a request for a refund. a request! for a refund. i told her that was outrageous and i wanted to speak with her sup. when she came to the phone she said that is how it is done. i called today and spoke with a man who said all he can say is the vice president will have to look over the request. mind you, it was not clearly stated by asterisk, etc. that it was a six months commitment for the price nor was i told by the first guy i spoke with about this. so we shall see what will happen.
oh btw they did return the money to my account as a credit. did i ask for a credit? they had no problem getting the money but they do have severe problems in returning it.
i cannot anwser tech. question about ait because i was parking my domain there and it is not until now that i am going to put up a site that i see who i have.
as mad as i was i did some research on ait and got the follwing info from the bbb. "Based on BBB files, this company has an unsatisfactory record with the Bureau due to one or more unanswered complaints."
Buyer Beware!
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