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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Poor service, worse implementation - Review by
Jim de la Bastide submitted on June 15, 2003 |
| Customer's web site: N/A |
| Length of time hosted by this company: less than a month |
| Date when last hosted by this company (as of June 15, 2003): Less than 3 months ago |
| Plan used: N/A |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
Things went well with ordering the space, but that was about it.
First, it says they will take up to 5 days to get the site ready. Fine, I can deal, but if you ever set up IIS, you very well know you can do it in well under 2 hours. Should have known something was wrong at this point.
So after 2 weeks, they finally figured out how to start a computer and set up IIS. Unfortunately, I guess they didn't know how to set up a domain name and register the services. So we have to log in via the IP adress. No biggie.
The control panel that they provide might be the most unprofessional and simple thing I have ever seen. Fact is, I have seen much much better from FREE hosting sites.
Needless to say, I called and got my money back. It has been about a month and half and they still have not released my domain name, so that it can be transferred to my new service. I probably could have set up my own hosting company during this time period and have done a much better job.
AIT is flat out terrible and possibly the worst service out there.
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