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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Poor customer Service at AIT - Review by
submitted on July 3, 2003 |
| Customer's web site: www.TLFphotographic.com |
| Length of time hosted by this company: over 3 years |
| Date when last hosted by this company (as of July 3, 2003): Less than 3 months ago |
| Plan used: server 1 |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 8 out of 10 |
| Cost rating: 3 out of 10 |
| Overall rating: 2 out of 10 |
This is what I wrote on their cancellation form:
Poor customer service. I had been a user of AIT for years and have recommended AIT to many others. Over the years though I have had quite a few problems and they took forever to correct.
The latest being trying to cancel this account. I began calling on Friday 6/27 seeing as how this was the last day of my monthly contract. I was unable to get through to a human being and no one returned my calls.
On Monday 6/30 the same thing. On Tues 7/1 I got through to someone who said they were going to email me the information with the URL and that email never came. I called again yesterday 7/2 and left a message with the QA department to call me and never received a call back. I called again today, got the tech support recording, left my name and number and waited some more. I finally called the sales department. AMAZING - they answered on the first ring ready to take my order and my money!!!! They put me through to the QA dept. again and once more I left a message to contact me.
Well lo and behold I finally get a call from someone who seems to know what they are doing - Yolanda Schmidt - I have told her why I am leaving AIT and that I am appalled at how the quality of service has deteriorated in the last few years. As a matter of fact I started doing searhes on the web for a new hosting service and discovered that AIT has slipped in the eyes of many.
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