AIT - Review Response


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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:

 

Beware! - Review by Anonymous submitted on April 25, 2002
Customer's web site: Submitted but not made public
Length of time hosted by this company: less than a month
Date when last hosted by this company (as of April 25, 2002): Less than 3 months ago
Plan used: Virtual Server 1
Customer service rating: 1 out of 10
Technical quality rating: 1 out of 10
Cost rating: 1 out of 10
Overall rating: 1 out of 10
I signed up for service and after 6 days I was still unable to even log into the site. The customer service people kept sending me e-mails (33 of them) that it was being fixed. They would tell me that they were able to log in, but whenever I tried from my plain vanilla Windows ME system I could never get in. After finally cancelling, they told me they would keep my setup fee, even though I was never able to ever log in and upload anything. I switched to a local provider called WebHaus in CA and was up in 30 minutes. My recommendation is to never ever use AIT...as Seinfeld would say, "Its the worst Jerry, the WORST"!

 

 

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