AT&T Small Business Hosting Services - Reviews


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   Host: AT&T Small Business Hosting Services
Host URL:

Average customer rating: 5.05 out of 10 based on 2 votes


 

Untitled - Review by Anonymous submitted on June 25, 2002
Customer's web site: Submitted but not made public
Length of time hosted by this company: 3 months - 1 year
Date when last hosted by this company (as of June 25, 2002): 3 months - 1 year ago
Plan used: Small Business Hosting, Level 3
Customer service rating: 1 out of 10
Technical quality rating: 5 out of 10
Cost rating: 2 out of 10
Overall rating: 1 out of 10
The worst service possible. Highly underqualified individuals. Complete ineptitude in every possible way. Despite a good price for hosting, our very large and very high profile web site didn't last 4 months with AT&T. In fact, we are STILL betting billed for services despite moving the site to a different company 6 months ago. Our site was irresponsibly taken offline for three days despite our warning AT&T several times before it happened. Once it did happen, no one was available on the weekend -- our busiest time of the week -- to restore the site online. Only one of many horror stories. My guess is that they tried to run a low-budge operation by paying low wages (based on the clueless tech support personnel) and having low-quality facilities. SOP for a big telecom these days, of course. "You pay peanuts, you get monkeys." Well, it cost them this customer. Never again, not even for free.

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Untitled - Review by submitted on February 21, 2002
Customer's web site: synerdigm.com
Length of time hosted by this company: 1 year - 3 years
Date when last hosted by this company (as of February 21, 2002): N/A
Plan used: True Basic
Customer service rating: 10 out of 10
Technical quality rating: 10 out of 10
Cost rating: 10 out of 10
Overall rating: 10 out of 10
Well organized administration. Very responsive and accessible help desk. Great email handling. All in all, an excellent service. Unfortunately, it's been sold to Interland, and from what I've seen thus far, we'll be looking for a new hosting service.

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This page is not connected with the company.  These reviews and ratings are only the opinion of the poster, are no substitute for your own research, and should not be relied upon for any purpose.  


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