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Please note that this form is only for web host company's representatives. Responses from others will not
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You are responding to the following review:
| What's worse than bad? - Review by
Dan submitted on January 24, 2002 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of January 24, 2002): Less than 3 months ago |
| Plan used: Basic |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 8 out of 10 |
| Cost rating: 5 out of 10 |
| Overall rating: 2 out of 10 |
Whenever there were any problems, their "Excellect 24/7" support was nowhere to be found. Emails were not answered for days and their phone was almost never answered. They claimed that my credit card info was invalid and after I tried to update it twice, they claimed I had been unresponsive to their requests. This is not a site for anyone who needs even the smallest amount of support. Definitely a host to avoid.
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