|
|
Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Tech Support response is the worst ever! - Review by
David Thomas submitted on May 13, 2002 |
| Customer's web site: www.homebusinesspower.com |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of May 13, 2002): Less than 3 months ago |
| Plan used: Gold Plan |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 8 out of 10 |
| Cost rating: 4 out of 10 |
| Overall rating: 3 out of 10 |
I was using this hosting company pretty successfully. Then all of the sudden my MySQL database wouldn't work anymore. I emailed tech support. No response after 5 days! I called their tech support phone # 3 times and was on hold over 30 min each time before giving up. I finally called the sales line and was again on hold over 15 minutes before someone answered and I was finally able to talk to a human being about my problem. They said, "Oh yeah we made a change to correct a problem and figured it might screw some customers up, but we weren't sure who all was using MySQL databases so we knew they'd call when they had problems". That's pretty sucky customer service if you ask me! If you do anything beyond basic plain-vanilla web pages DO NOT use these guys because when you need to talk to them, it'll be impossible!
|
This page is not connected with the company. These reviews and ratings are only the opinion of
the poster, are no substitute for your own research, and should not be relied upon for any purpose.
|