Addr.com - Reviews at Web Hosting Ratings

I have had two low-use sites on addr.com for the last couple of years.
Even with my minimal needs, their servers go down WAY too often and during the last year you can forget any sort of human contact -- even in billing and sales.
I have called and called and called. You get busy signals, you get dead air and you get automatically and unceremoniously disconnect you but you don't get customer service.
I have been trying to make a small change in the service and pay for the account since late 2001. Emails don't work either. One sent on June 7 was just answered today (June 28, 2002) as they blocked the site. Numerous emails since June 7 have not been answered at all.
Today I called in on two lines waiting some 40 minutes on hold before I got a person.
I have had it with these guys. Must I say, I'm moving my sites elsewhere ASAP.

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Support Sucks - Review by submitted on June 27, 2002

Customer's web site: www.compuclass.com

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of June 27, 2002): Current customer

Plan used: Gold - Most Expensive

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

This host has had my email down for the 3rd time this month. Call and you always get a recording which states that they are having a "higher than normal call volume" and to email them. Emailing brings slow response assumin that it is not your email that is down.

I would not use this company again and am looking for a better one as we speak.

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Worst web host EVER - Review by submitted on June 25, 2002

Customer's web site: www.anniebcreative.com

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of June 25, 2002): Current customer

Plan used: Silver account (ha!)

Customer service rating: 1 out of 10

Technical quality rating: 2 out of 10

Cost rating: 2 out of 10

Overall rating: 1 out of 10

My site goes down almost every single month. It was down for 4 hours the other day; now I can't get into FTP. I emailed them 3 days ago about the downtime and have gotten no response. They've only responded to 2 of my many emails. I don't believe they really exist anymore. I'm ditching ADDR as soon as my stupid contract is up. Bastards!

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NO SERVICE - Review by submitted on June 24, 2002

Customer's web site: outlawslegal.com

Length of time hosted by this company: over 3 years

Date when last hosted by this company (as of June 24, 2002): 3 months - 1 year ago

Plan used: N/A

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

These people take your money but then fail to give any service -- No one answers the phone. Any problem will last for weeks as you can not get help. Their system is down often and they do not give refunds or credit. Stay away from this aggrevation.

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Definitely a joke of a company - Review by Anne submitted on June 22, 2002

Customer's web site: bartena.addr.com

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of June 22, 2002): Current customer

Plan used: basic - ? can't remember

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 2 out of 10

Overall rating: 1 out of 10

On many, many occasions my site (and some of my clients' sites, which I host on my account) is just totally down. I've emailed them every time and every time I get zero response. I'm definitely going to ditch them. They SUCK SUCK SUCK.

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Untitled - Review by Anonymous submitted on June 21, 2002

Customer's web site: Submitted but not made public

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of June 21, 2002): 1 year - 3 years ago

Plan used: basic

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

same as every posting on this list. terrible down time, both site and email. forget about customer service because it does not exist. now i'm really afraid that they will continue to charge me even after i cancel my account. stay the hell away from these freaks.

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Words cannot begin to describe this experience... - Review by Jason Badger submitted on June 13, 2002

Customer's web site: www.desertdream.com

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of June 13, 2002): Current customer

Plan used: gold

Customer service rating: 1 out of 10

Technical quality rating: N/A

Cost rating: 1 out of 10

Overall rating: 1 out of 10

I recently discovered that there is no longer any way to contact a live person at ADDR via phone. Their phone menu directs you to email your inquiries to them. This alone is exasperating beyond belief. I mean, they have my money, and now I can't contact them to cancel, let alone get support.

There's no way I would ever do business with a company that I can't contact in person, so I initiated the process of closing my accounts. That's when I learned that they also don't respond to our emails.

I thought I had a minor victory when I threatened legal action and they directed me to a "close account" url, but they still have not contacted me in response to my submission. So now I'm still trying to actually get my unused balance refunded to my credit card.

If anybody wants the url it's:

http://www.addr.com/close_account.htm

If anyone has any advice or suggestions or has successfully gotten through to cancel and can share your strategy, please contact me at jbadgers@yahoo.com.

Final words: Whatever you do, do not give this company any money.

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ADDR.com is a JOKE - Review by Anonymous submitted on June 12, 2002

Customer's web site: N/A

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of June 12, 2002): Less than 3 months ago

Plan used: Silver

Customer service rating: 1 out of 10

Technical quality rating: 3 out of 10

Cost rating: 2 out of 10

Overall rating: 1 out of 10

ADDR.com support is a big joke. The worst e-mail response time I have ever seen, forget calling because they won't answer. Be careful when close an account, you may just get billed for another month. Please take my advice go anywhere but addr.com....BEWARE!!!!!!!!!!!!

Addr.com representative's Addr.com Rep response:

We have well trained experts now. Our support should be a pleasant experience this year for you. Please give a try.

Ridiculously Bad - Review by submitted on June 11, 2002

Customer's web site: wildonice.net

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of June 11, 2002): Current customer

Plan used: basic

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 3 out of 10

Overall rating: 1 out of 10

Significant down time with no explanations, files disappearing off my server and they wouldn't help fix them. Absolutely horrible. Moving as we speak.

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No Service, No response - Review by John Sturman submitted on June 10, 2002

Customer's web site: N/A

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of June 10, 2002): Current customer

Plan used: N/A

Customer service rating: 1 out of 10

Technical quality rating: 3 out of 10

Cost rating: 3 out of 10

Overall rating: 2 out of 10

I have hosted here for a while and have finally gotten fed up with their policy of NO SERVICE! I have sent numerous emails, phone calls, etc. All have gone unanswered.

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Toll free number - Review by Joe submitted on June 7, 2002

Customer's web site: www.barmirrors.com

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of June 7, 2002): Current customer

Plan used: gold

Customer service rating: 3 out of 10

Technical quality rating: 5 out of 10

Cost rating: 3 out of 10

Overall rating: 5 out of 10

I've been with them for over a year and they used to be good but are very sucky now because of frequent down time. I'm looking for a new host. There is a toll free # though. Good luck getting through but sometimes you can.
It's 888-571-5660. Just wanted to share it with you poor people that have been waiting for hours for support and paying for it.

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No support - impossible to contact - Review by Stig Bordsenius submitted on June 4, 2002

Customer's web site: petanque.org

Length of time hosted by this company: over 3 years

Date when last hosted by this company (as of June 4, 2002): Current customer

Plan used: gold

Customer service rating: 1 out of 10

Technical quality rating: 2 out of 10

Cost rating: 2 out of 10

Overall rating: 1 out of 10

When things work they are ok. But they change your setup without telling you, and a couple of days ago they ERASED all my files that were modified after september 2001.
Do ot use them - it's cheap, but not worth the money

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Serious Problems - Review by submitted on June 3, 2002

Customer's web site: www.pangbourne-on-thames.com

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of June 3, 2002): Current customer

Plan used: Gold

Customer service rating: 1 out of 10

Technical quality rating: 3 out of 10

Cost rating: 3 out of 10

Overall rating: 2 out of 10

Today the website came up with a forbidden 403 error for about 6 hours, also no access by ftp was available, when it came back on line the data in the directories was at least 4 months old, programs missing from the cgi-bin.
ADDR said they where not responsible. If this is the case something is terribly wrong at ADDR. All this follows 2 weeks downtime in May without explanation and a previous deterioration in service since last October.
It does not matter how cheap they are, if you getting bad service they are to expensive. Steer well clear till they are organised again.

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Is it legal what they do??? - Review by submitted on June 2, 2002

Customer's web site: www.wannagame.com

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of June 2, 2002): Current customer

Plan used: Basic

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

I've been hosting with addr.com since october 2001 and all went well until january 2002, when they had their first outages. They said it was maintenance.
But then may 2002 came and my site scored an availability of only 93,3%! Since we offer free online gaming (with Settlers of Catan, Lines, Stratego coming up), our members were moaning and groaning all over us.
We are now looking to leave as soon as possible, even if this means we loose our prepaid dollars.

Tip: never ever prepay a year - these few bucks saved tie you up and make you loose money when your host turns out to be a scam ... or another addr.com.

P.S. When they are up, it's really running fast and smooth. They're just down too frequently.

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not poor customer service, just none - Review by Anonymous submitted on May 24, 2002

Customer's web site: www.jumpingjukebox.com

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of May 24, 2002): 1 year - 3 years ago

Plan used: silver

Customer service rating: 1 out of 10

Technical quality rating: 5 out of 10

Cost rating: 2 out of 10

Overall rating: 1 out of 10

Have been trying to contact customer service for over ten days with no response at all. Some firms have poor customer service, ADDR has NO customer service.

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DO NOT USE ADDR (PASS IT ON) - Review by soule submitted on May 23, 2002

Customer's web site: N/A

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of May 23, 2002): Current customer

Plan used: N/A

Customer service rating: 1 out of 10

Technical quality rating: N/A

Cost rating: N/A

Overall rating: 1 out of 10

My site has been down for 11 days and I have no idea why. My current bank statement shows they have been paid for this month.

I write an email each day to their support staff and have not received a single response. Phone calls (long distance) are ineffective. I wait about a half hour in their "support queue" each day to no avail. I have even written them by letter.

My only guess is that they were hacked again (They were hacked in April and didn’t tell their customers.) and are trying to deal with it. Even so, this is no excuse for the lack of response. I have filed a complaint with the Better Business Bureau [http://www.bbb.org] and urge others who are experiencing trouble with Addr.com to do the same. This kind of bad business should not be tolerated!

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Decent Service - Abysmal Support - Review by submitted on May 22, 2002

Customer's web site: www.criterionbooks.com

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of May 22, 2002): Current customer

Plan used: silver

Customer service rating: 1 out of 10

Technical quality rating: 7 out of 10

Cost rating: 3 out of 10

Overall rating: 3 out of 10

I was very satisfied with addr - low cost hosting with servlet/jsp support and mysql db. Then I recommended them to a client. We needed an answer to a simple question and COULD NOT get a response. I called them probably 10 times waiting up to an hour (not toll-free). We both tried emailing, I faxed - NOTHING!! After several weeks I got a response to an email. So if you need ANY support at all I would go somewhere else.

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Often-Down, Bad Tech Support, Poor Email Access - Review by Brandon submitted on May 21, 2002

Customer's web site: www.shiftertv.com

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of May 21, 2002): Current customer

Plan used: Silver

Customer service rating: 3 out of 10

Technical quality rating: 2 out of 10

Cost rating: 8 out of 10

Overall rating: 3 out of 10

I have been with addr for over a year now, the my site has mostly been available, but my email is usually down at least once every 4-5 weeks. Tech support is at a snail's pace (and lately I've had to call tech support on the phone with no help whatsoever). I am embarassed that I've recommended them to my friends, and mortified that I've recommended them to my clients.
Stay away, there are better web hosting options out there.
I'm currently hunting for a new provider.

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Tech Support response is the worst ever! - Review by David Thomas submitted on May 13, 2002

Customer's web site: www.homebusinesspower.com

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of May 13, 2002): Less than 3 months ago

Plan used: Gold Plan

Customer service rating: 1 out of 10

Technical quality rating: 8 out of 10

Cost rating: 4 out of 10

Overall rating: 3 out of 10

I was using this hosting company pretty successfully. Then all of the sudden my MySQL database wouldn't work anymore. I emailed tech support. No response after 5 days! I called their tech support phone # 3 times and was on hold over 30 min each time before giving up. I finally called the sales line and was again on hold over 15 minutes before someone answered and I was finally able to talk to a human being about my problem. They said, "Oh yeah we made a change to correct a problem and figured it might screw some customers up, but we weren't sure who all was using MySQL databases so we knew they'd call when they had problems". That's pretty sucky customer service if you ask me! If you do anything beyond basic plain-vanilla web pages DO NOT use these guys because when you need to talk to them, it'll be impossible!

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Not doing so well - Review by Joe S submitted on May 12, 2002

Customer's web site: www.fireflyonline.com

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of May 12, 2002): 1 year - 3 years ago

Plan used: silver

Customer service rating: 5 out of 10

Technical quality rating: 5 out of 10

Cost rating: 6 out of 10

Overall rating: 5 out of 10

I've been with addr.com since 1999. However, for the last year, there have been points in time when my site has been down. I emailed the tech support about it and their answer was to change my admin. password, but they didn't tell me what it is. They have not gotten back to me after several emails over the last week. They started out great, but they are really going downhill and I plan to move as soon as my plan is up.

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Horrible Service - Review by Kevin Javid submitted on May 10, 2002

Customer's web site: www.graphicwise.com

Length of time hosted by this company: 1 month - 3 months

Date when last hosted by this company (as of May 10, 2002): Current customer

Plan used: GOLD

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 2 out of 10

Overall rating: 1 out of 10

The prices are good, but once you've run into a problem, good luck. I've been waiting for 5 days now to hear back from them regarding my down website. Just last week, when I called their tech support about down email, after 2:30 wait, someone picked up the phone and said the following: "It's your damn fault you picked ADDR... too bad you're having problems, but who cares, go figure it out yourself" then hung up without allowing me to say even 'hello'. I am thinking of getting some other angry customers and taking them to court.

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OK for the money - Review by Gary submitted on April 28, 2002

Customer's web site: www.gamecalls.net

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of April 28, 2002): Current customer

Plan used: Silver

Customer service rating: 3 out of 10

Technical quality rating: 7 out of 10

Cost rating: 9 out of 10

Overall rating: 9 out of 10

You are not going to get a perfect web hosting service with ultimate speed and support for $9 to $10 a month. You get what you pay for. But for the money, they are really good. My site is rarely down. I was having problems with slow FTP transfers and they acknowledged the problem, and worked to resolve it. FTP transfer is fairly fast now.

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No phone support! - Review by submitted on April 25, 2002

Customer's web site: www.USAimprint.com

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of April 25, 2002): Current customer

Plan used: Silver

Customer service rating: 1 out of 10

Technical quality rating: 6 out of 10

Cost rating: 5 out of 10

Overall rating: 2 out of 10

Have tried to call for support for weeks, cannot get through at any hour.

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Crashed! - Review by Anonymous submitted on April 12, 2002

Customer's web site: Submitted but not made public

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of April 12, 2002): Current customer

Plan used: $9.95/mo.

Customer service rating: 2 out of 10

Technical quality rating: 8 out of 10

Cost rating: 4 out of 10

Overall rating: 3 out of 10

Several days ago I noticed emails sent to me were being returned and then my site would not come up. No response from emails. No mention on addr.com's website about the problem. My friend is having the same problem. If they would let us know they are having a problem and are fixing it I would be ok with it.

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There *MUST* be better... - Review by John P. submitted on April 9, 2002

Customer's web site: Submitted but not made public

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of April 9, 2002): Current customer

Plan used: either the Silver or Basic plan

Customer service rating: 2 out of 10

Technical quality rating: 2 out of 10

Cost rating: 2 out of 10

Overall rating: 2 out of 10

There *MUST* be better locations to host your website than addr.com -- support is basically non-existant (I've gone weeks before getting a confirmation that my problem was received) -- and bandwidth is flaky at best.

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Nothing Worked! - Review by submitted on March 28, 2002

Customer's web site: www.jdamron.com

Length of time hosted by this company: 1 month - 3 months

Date when last hosted by this company (as of March 28, 2002): 3 months - 1 year ago

Plan used: Gold

Customer service rating: 1 out of 10

Technical quality rating: 3 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

Before trying Addr.com, I had HostPro.com as my web host. However, when they went out of business, I wasn't too thrilled with the idea of going with Interland (another review), so I went to Addr.com (hey, it looked alright). NOTHING worked! All the links in my site wouldn't work, my email wouldn't work, none of my graphics showed up, even PAGE COLORS were changed!!! I tried talking with customer support to no avail (they were of no help, it Should work???). After a Month, I gave up and went back to Interland. Speed was horrible too, there were several times the page just timed out instead of waiting for it to load.

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Worst service known. - Review by PC submitted on March 25, 2002

Customer's web site: Submitted but not made public

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of March 25, 2002): Current customer

Plan used: silver and also gold

Customer service rating: 1 out of 10

Technical quality rating: 3 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

I have 4 sites there now and would love to move them ASAP. Humans never answer the phones. The phone system hangs up on customers after saying "Sorry you are having trouble. Goodbye." Sometimes they respond to email requesting support and sometimes they never do. Lots of problems with the billing department, too. The MIVA shopping cart they offer has never worked and they do not offer any support for it. Their server constantly times out before you can possibly upload or update your database and they cannot fix it.

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Top Notch - Review by submitted on March 16, 2002

Customer's web site: www.billybishop.net

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of March 16, 2002): Current customer

Plan used: The Silver Plan

Customer service rating: 10 out of 10

Technical quality rating: 10 out of 10

Cost rating: 8 out of 10

Overall rating: 9 out of 10

I have been using ADDR.COM's Silver plan for over a year now, and I have found their service to be, if not the best, one of the best available today.

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addr.com HATES their customers - Review by submitted on March 14, 2002

Customer's web site: www.dishwaterpsychics.com

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of March 14, 2002): Current customer

Plan used: Two sites, two plans. One for $9.95/mo, one for 14.95/mo

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

They have overbilled my credit card. I have made over 80 attempts to contact them via telephone, e-mail, fax, and snail mail, and they never answered their phones or returned e-mails. My page is only up about 80% of the time. I'd cancel my service if they would let me, but since they won't return my messages, I'm going to just have to close my credit card account to keep them from charging more to it whenever they feel like it. Maybe they'll actually return my mesages when they stop getting paid. Somehow, I doubt they're smart enough figure it out.

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use to work for addr - Review by submitted on March 12, 2002

Customer's web site: N/A

Length of time hosted by this company: 1 month - 3 months

Date when last hosted by this company (as of March 12, 2002): 1 year - 3 years ago

Plan used: N/A

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

they hire high school kid to run their tech support. most of them have no knowledge in web hosting or related topics. we have been told to lie about issues that could not be resolve. their service is constantly down.

Addr.com representative's Addr.com Rep response:

No way! Our employees are engineering graduates from premier institutes. MBAs take care of marketing, what else do you expect other than great service?

Don't Do It!! - Review by submitted on March 8, 2002

Customer's web site: www.larrydot.com

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of March 8, 2002): Current customer

Plan used: Silver

Customer service rating: 1 out of 10

Technical quality rating: 1 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

I have my own domain as well as several for which I am the webmaster hosted with Addr.com and they have proven themselves to be utterly useless...you wait on hold for over an hour and still have no tech support and that's only when the system doesn't just bump you off. Do yourself a favor and go with a company that will at least talk to you!

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Poor Customer Service - Review by Anonymous submitted on March 2, 2002

Customer's web site: www.lodgelane.com

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of March 2, 2002): 3 months - 1 year ago

Plan used: Basic

Customer service rating: 1 out of 10

Technical quality rating: 8 out of 10

Cost rating: 5 out of 10

Overall rating: 3 out of 10

I have been with Addr.com for almost a year. While their service is fine when it works (which is most of the time), when it doesn't work, getting support is a nightmare. When I called their support phone, I was placed into their phone system, then hung up on after waiting ten minutes! As for their email support, it took at least five days each of the four times I had a problem for them to get back to me. Once they did get back to me, they always fixed the problem. Of course, I only paid $8.95/month. As always, you get what you pay for. I will be moving on at the end of my year, in April, because I hope someday I won't be able to afford for my site to go down for an entire week!

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I haven't had any problems! - Review by submitted on February 11, 2002

Customer's web site: thesanddunes.com

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of February 11, 2002): Current customer

Plan used: Silver

Customer service rating: 7 out of 10

Technical quality rating: 10 out of 10

Cost rating: 9 out of 10

Overall rating: 10 out of 10

As a web designer, I use Addr for all my clients due to their low pricing. (I use it for my company's site as well.)
Not sure what you all are fussing about, hosting isn't the most complicated thing in the world!

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Overloaded - Review by Anonymous submitted on January 28, 2002

Customer's web site: Submitted but not made public

Length of time hosted by this company: 1 month - 3 months

Date when last hosted by this company (as of January 28, 2002): Less than 3 months ago

Plan used: N/A

Customer service rating: 7 out of 10

Technical quality rating: N/A

Cost rating: 3 out of 10

Overall rating: 3 out of 10

I signed up with addr.com to get shell access, and their machines are so slow it's worthless. The machine I'm on regularly is in the 20s and 30s. A well loaded machine should rarely go over 1. I'm leaving them as soon as my year is up.

Customer service was at least good about getting back to me and letting me know there's nothing they can do.

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What's worse than bad? - Review by Dan submitted on January 24, 2002

Customer's web site: Submitted but not made public

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of January 24, 2002): Less than 3 months ago

Plan used: Basic

Customer service rating: 1 out of 10

Technical quality rating: 8 out of 10

Cost rating: 5 out of 10

Overall rating: 2 out of 10

Whenever there were any problems, their "Excellect 24/7" support was nowhere to be found. Emails were not answered for days and their phone was almost never answered. They claimed that my credit card info was invalid and after I tried to update it twice, they claimed I had been unresponsive to their requests. This is not a site for anyone who needs even the smallest amount of support. Definitely a host to avoid.

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This is Absurd!! - Review by submitted on January 17, 2002

Customer's web site: www.urbanenergy.com

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of January 17, 2002): 3 months - 1 year ago

Plan used: N/A

Customer service rating: 1 out of 10

Technical quality rating: 2 out of 10

Cost rating: 5 out of 10

Overall rating: 1 out of 10

I have the same situation as the rpior complaint they hosted or four sites for me and never sent one bill, I recived an e-mail they would no longer be hosting and moved my accounts, now they expect to be paid for services they did not provide!

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Untitled - Review by Cathy submitted on January 13, 2002

Customer's web site: N/A

Length of time hosted by this company: less than a month

Date when last hosted by this company (as of January 13, 2002): Current customer

Plan used: Silver

Customer service rating: 1 out of 10

Technical quality rating: 2 out of 10

Cost rating: 5 out of 10

Overall rating: 1 out of 10

They don't address questions, one minute I can get email, next minute I can't.

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An absolutely AWFUL company - the WORST!!! - Review by Joe submitted on January 12, 2002

Customer's web site: N/A

Length of time hosted by this company: less than a month

Date when last hosted by this company (as of January 12, 2002): 3 months - 1 year ago

Plan used: Basic Plan - can

Customer service rating: N/A

Technical quality rating: N/A

Cost rating: N/A

Overall rating: 1 out of 10

Once you sign up with them you are totally on your own. Absolutely horrendous customer service. They have a phone number but no one ever answers. When I used them my site went down and I couldn't get anyone to respond via e-mail or phone for more than a WEEK! This one's bad. Stay far, far away!!!

Addr.com representative's Addr.com Rep response:

We have not had any problems for the past two months. Our services are recommended worldwide and also our phone services are great now. Please contact us at 720-489-9969

Terrible - Review by Todd submitted on January 11, 2002

Customer's web site: www.theproxy.org

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of January 11, 2002): Current customer

Plan used: Silver.

Customer service rating: 2 out of 10

Technical quality rating: 2 out of 10

Cost rating: 4 out of 10

Overall rating: 3 out of 10

Addr.com has no customer service and their site is SLOWER THAN HONEY.

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Very BAD Experience with ADDR - Review by Jay submitted on January 4, 2002

Customer's web site: N/A

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of January 4, 2002): 3 months - 1 year ago

Plan used: 14.95 per month

Customer service rating: 1 out of 10

Technical quality rating: 7 out of 10

Cost rating: 4 out of 10

Overall rating: 1 out of 10

I cancelled my account, and now 10 months later they send me a bill for the last 10 months! Plus they will NEVER answer the phone and it takes 2-3 weeks for an email reply. If they are truthfully so busy that they can not answer the phone and delay emails for weeks than they must be making a ton of money, maybe they should hire someone to answer the phones. ? VERY UPSETTING!
Also, in their email they state that they will take action with credit reporting agencies if not paid. POOR SERVICE to say the least.

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Worst host ever - Review by Anonymous submitted on January 7, 2002

Customer's web site: N/A

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of January 7, 2002): 3 months - 1 year ago

Plan used: N/A

Customer service rating: 1 out of 10

Technical quality rating: 2 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

This company provides 0 support. You can call and be put on hold 24 hours a day, but don't expect to get through. After five attempts trying to cancel I am still being billed. Avoid at all costs.

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Untitled - Review by Anonymous submitted on December 11, 2001

Customer's web site: N/A

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of December 11, 2001): Current customer

Plan used: N/A

Customer service rating: 3 out of 10

Technical quality rating: 6 out of 10

Cost rating: 6 out of 10

Overall rating: 5 out of 10

Their email server had frequent down time and they lost many of our emails. We could never get ahold of anyone over there either. When we finally got to ask someone about our missing emails they basically told us to have our email hosted else where because they weren't compentent enough.

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[Reviews 1-50] · [Reviews 51-92]

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