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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| hard to get help - Review by
Anonymous submitted on August 16, 2002 |
| Customer's web site: madmousergraphics.com |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of August 16, 2002): Current customer |
| Plan used: Option 3 |
| Customer service rating: 2 out of 10 |
| Technical quality rating: 6 out of 10 |
| Cost rating: 3 out of 10 |
| Overall rating: 4 out of 10 |
I've had problems with account renewals not showing up or credited to the wrong account, wrong account expiration dates, passwords not working, etc.
Help Desk is a pain to use and of little help. Very rude replies. Took me a week to get a a working webstats log installed.
Was one of the biggest boosters of AH. I'm moving my sites and my customers sites elsewhere.
These are business sites and I can't waste my time trying to get AH to run a business.
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