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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| was great, now stinks - Review by
Anonymous submitted on September 6, 2002 |
| Customer's web site: N/A |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of September 6, 2002): Current customer |
| Plan used: N/A |
| Customer service rating: 4 out of 10 |
| Technical quality rating: 5 out of 10 |
| Cost rating: 5 out of 10 |
| Overall rating: 5 out of 10 |
My first two years using this service went smoothly, but 2002 has been a year of bogged down servers, downtime, overwhelmed customer support staff, and now a poorly executed move to a new datacenter in which customers have to ask to be moved to faster servers and then have to copy files over ourselves, when our accounts finally get working. Setting up new accounts used to be easy, now virtually every step involves a trouble ticket and a delay.
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