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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Customer Support has gone way down! - Review by
submitted on October 11, 2002 |
| Customer's web site: www.chinchillaclub.com |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of October 11, 2002): Current customer |
| Plan used: Option 3 |
| Customer service rating: 3 out of 10 |
| Technical quality rating: 9 out of 10 |
| Cost rating: 10 out of 10 |
| Overall rating: 5 out of 10 |
They offer a free domain with option 3 and higher but when my two sites hit their one year anniversary neither one was renewed. I had to contact the help desk and it took a week to get a response and then another 4 days for the renewal to take effect so my site was down for almost two weeks. Now they have moved the sites to a new server and none of my cgi scripts or phps work properly. It takes an average of 3 days for help tickets to get a response and then if it is a question it will take another 3 days for them to get back to you. I have been battling with them to get my site fixed for 3 weeks and parts are still down.
The price is great and the service used to be good. Opening a new account probably won't have technical problems, however if timely customer support is important to you I would suggest finding another host.
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