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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Once good, now not recommended - Review by
Jim submitted on February 1, 2003 |
| Customer's web site: kearman.com |
| Length of time hosted by this company: 1 month - 3 months |
| Date when last hosted by this company (as of February 1, 2003): 3 months - 1 year ago |
| Plan used: $45/year |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 6 out of 10 |
| Cost rating: 3 out of 10 |
| Overall rating: 3 out of 10 |
A couple of years ago I began hosting customer sites with AH. When I put my own site there in the Fall of 2002, I immediately had problems. I don't expect perfection, but I do expect timely and polite support. Their tech support was anything but. I felt like I was taking a test, having to rephrase the same simple questions to get an honest answer. After many wasted hours, I finally gave up and moved my site elsewhere. I think AH outgrew its ability to support its customer base. A real shame because it used to be a good company. I definitely recommend against using them now.
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