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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Too many mistakes - Review by
submitted on April 29, 2003 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: over 3 years |
| Date when last hosted by this company (as of April 29, 2003): Current customer |
| Plan used: Linux server, minimum price plan |
| Customer service rating: 2 out of 10 |
| Technical quality rating: 7 out of 10 |
| Cost rating: 6 out of 10 |
| Overall rating: 2 out of 10 |
I've had a couple of sites served with them for about three years. They offer very low prices and OK reliability but mediocre service.
Initially I was impressed with their fast and useful response to my occasional technical questions. In the last 18 months or so their service has been spotty at best, with tech support often taking a day or two to respond with terse, not-so-useful answers.
One used to be able to just send them e-mail when you had a question, but now you must go through their help system to file a "ticket". Their support system is tedious to use, requiring navigation through several pages to reach the entry form.
On two occasions they changed the IP of their server hosting my sites, and since I do not use their DNS my site and all my incoming e-mail went dead until I figured out the problem. In consultation with them they repeatedly gave me incorrect IP addresses, which made troubleshooting extremely frustrating. I never was able to recover the missing mail.
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