Aplus.Net - Review Response


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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:

 

Waste of Money, Stay away! - Review by submitted on January 24, 2003
Customer's web site: www.magnumxl.com
Length of time hosted by this company: 1 month - 3 months
Date when last hosted by this company (as of January 24, 2003): Current customer
Plan used: Domain Plus
Customer service rating: 1 out of 10
Technical quality rating: 1 out of 10
Cost rating: 1 out of 10
Overall rating: 1 out of 10
I simply registered a domain using their domain plus service because of the free URL and e-mail forwarding (Big mistake). After I registered I waited for my registration comfirmation e-mail and yes I did receive it 1 hour later. After that I went in and tried to figure out how to setup my URL forwarding and their website was so poorly laid out it took me about 30 minutes to find the form. I filled it in and it said it would take up to 3 hours to process so I waited a day just to be safe. Well a day later,nothing. 2 days later, nothing. Then I decided to e-mail them, no repsonse after a week. I e-mailed them again, no response after a week. This continued for another 13 e-mails with no repsonse. Suddenly one day I get a reply from them, BUT it was to inform me that I couldn't take advantage of the free URL or E-mail forwarding because I did not register for it within 20 minutes of registering the domain! At that point I said forget it, I had already wasted $20 and decided to accept my losses and move on. I found a totally free URL and E-mail forwarding service called MyDomain.com and I reccomend them to everyone now, no banners or ads. YOu know whats really sad after all this? MyDomain.com, the company that wasn't making any money from me responded to my e-mails within 2 hours and were more helpful than the horrible support of Aplus.net. Avoid! Beware!

 

 

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