Aplus.Net - Review Response


Host Search

·  Home
·  Advanced Search
·  Price Search
·  Host Directory
·  Plan Directories
·  Add Plan
·  Monitoring

 



Education

·  FAQ
·  Guide
·  Quick Start
·  Glossary
·  Selecting a Host
·  Gotchas
·  Domain Names
·  News
·  Cheap Hosting
·  Dedicated Server
.  Stats
·  Resources

 

   

Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:

 

Ludicrous - Review by Amanda submitted on February 11, 2003
Customer's web site: N/A
Length of time hosted by this company: less than a month
Date when last hosted by this company (as of February 11, 2003): Less than 3 months ago
Plan used: Solo I
Customer service rating: 1 out of 10
Technical quality rating: 1 out of 10
Cost rating: 2 out of 10
Overall rating: 1 out of 10
"Customer service" was a farce.  I changed the DNS servers for my new domain name registered with names4ever.com.  I then began to try to access my website using my newly purchased domain name.  This process is supposed to take 48 hours typically.  I waited four days with no success, called tech support, whose idea of "support" was to tell me to wait an additional day or two.  I humored them, and called back after another few days.  They then said that I should wait another 12-24 hours and that my site would be up ANYTIME! I again humored them, hoping that I would get a different operator when I called tech support again.  No such luck.  The tech support guy was puzzled when my site came up using my username.web.aplus.net but not using my domain name -- He failed to see HOW that was happening and WHY having a 30-character obscure web address is a problem for me and my users.  But said if I waited until the afternoon, my domain WOULD be functional.  Although the laughter I have experienced throughout this process has been well worth the time spent dealing with tech support, I decided to cut my losses and canceled my account within the 30-day initial window.  We'll see how long it takes for me to get my money back...

 

 

Your Response:
Your name: 
Your email:
(must be @YourHost, will be verified)
Your response:

(Please only answer to specific issues raised by the reviewer, advertising will be removed.)

By submitting your response, you agree to read and accept our Terms of Use.

 

 

 

This page is not connected with the company.  These reviews and ratings are only the opinion of the poster, are no substitute for your own research, and should not be relied upon for any purpose.  


© 2003 Advameg, Inc.  All Rights Reserved.