Aplus.Net - Reviews


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   Host: Aplus.Net
Host URL:

Average customer rating: 2.52 out of 10 based on 43 votes


 

HORRIBLE SERVICE - Review by Anonymous submitted on August 26, 2003
Customer's web site: Submitted but not made public
Length of time hosted by this company: 1 year - 3 years
Date when last hosted by this company (as of August 26, 2003): Current customer
Plan used: Solo Plus
Customer service rating: 1 out of 10
Technical quality rating: 1 out of 10
Cost rating: 1 out of 10
Overall rating: 1 out of 10
Once you sign up, you are treated like dirt by both support and sales.  Avoid this company like the plague.

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sidekickbusinessplus.com - Review by submitted on June 24, 2003
Customer's web site: sidekickbusinessplus.com
Length of time hosted by this company: less than a month
Date when last hosted by this company (as of June 24, 2003): Less than 3 months ago
Plan used: $40.00 a month plan
Customer service rating: 1 out of 10
Technical quality rating: 1 out of 10
Cost rating: 3 out of 10
Overall rating: 1 out of 10
The absolute worse run company on the Internet.
Never seen anything so horrible

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Billing stinks - Review by submitted on June 19, 2003
Customer's web site: Submitted but not made public
Length of time hosted by this company: less than a month
Date when last hosted by this company (as of June 19, 2003): Less than 3 months ago
Plan used: Solo XR
Customer service rating: 3 out of 10
Technical quality rating: 7 out of 10
Cost rating: 4 out of 10
Overall rating: 1 out of 10
This is the worst host I have ever dealt with. I was unhappy with their service, so I used the "30 day money back guarantee" that they had. It took numerous emails and phone calls for them to refund my money. Their billing department is irresponsible and doesn't respond to your emails. Terrible experience all around.

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YOUR SECURITY IS COMPROMISED - Review by submitted on June 4, 2003
Customer's web site: N/A
Length of time hosted by this company: 1 year - 3 years
Date when last hosted by this company (as of June 4, 2003): Current customer
Plan used: Old and new SOLO Plans
Customer service rating: 2 out of 10
Technical quality rating: 1 out of 10
Cost rating: 2 out of 10
Overall rating: 1 out of 10
Just to let you know that if you have your personal information (credit cards, bank account info, etc.) on your account at APLUS...you are at serious risk! Other bad service features include: no security responsibility (as stated in their service agreement), unannounced and frequent down times, and unknowlegable technicians.

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APLUS/NAMES4EVER=NIGHTMARE!! - Review by submitted on May 12, 2003
Customer's web site: www.crankers.org
Length of time hosted by this company: 1 year - 3 years
Date when last hosted by this company (as of May 12, 2003): Less than 3 months ago
Plan used: Solo II
Customer service rating: 1 out of 10
Technical quality rating: 5 out of 10
Cost rating: 2 out of 10
Overall rating: 1 out of 10
I have nothing good to say about this company. Screwup after screwup. Very poor service. Their email servers are horrific.

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Overall Great Experience - Review by Ryan submitted on May 3, 2003
Customer's web site: ryanoff.com
Length of time hosted by this company: 3 months - 1 year
Date when last hosted by this company (as of May 3, 2003): Current customer
Plan used: SoloXR
Customer service rating: 9 out of 10
Technical quality rating: 7 out of 10
Cost rating: 8 out of 10
Overall rating: 9 out of 10
I am only writing this in response to the other reviews I have seen about Aplus.net. I have been using them for about a year now and I haven't had any problems with the service. The control panel is great, the web-based email system is good, and the customer support has been great for me. I am only hosting a personal site through them, but have had almost zero downtime and everything else through them has been quite a bit above average.

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Seem to be pretty good - Review by Anonymous submitted on May 1, 2003
Customer's web site: Submitted but not made public
Length of time hosted by this company: N/A
Date when last hosted by this company (as of May 1, 2003): N/A
Plan used: Solo XR
Customer service rating: 8 out of 10
Technical quality rating: 9 out of 10
Cost rating: 10 out of 10
Overall rating: 10 out of 10
I am not sure why there are so many negative emails for this host. I have had a respose from them in under 24 hrs. Both for Technical and billing related issues.

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Ivan pretends everything works fine. - Review by submitted on April 29, 2003
Customer's web site: N/A
Length of time hosted by this company: 3 months - 1 year
Date when last hosted by this company (as of April 29, 2003): Current customer
Plan used: Epro / Reseller
Customer service rating: 1 out of 10
Technical quality rating: 2 out of 10
Cost rating: 1 out of 10
Overall rating: 1 out of 10
Ivan, the owner, and other unknown management keep telling me that everything works fine. And they keep reASSuring me that nothing is wrong- is wrong- is wrong- is wrong! But the web site (and sales department) make promises about their services that the technical support department says is impossible. And really it is not the sales dept. fault, they just sell what the web site says. But somewhere between the promises which are mostly broken, and the tech supoprt which would be fine for an end user (but not experienced admins), somewhere along the line the billing department steps in and starts charging for "extra features" that were really part of the deal to begin with. The billing department admits their RODOPI sofware is at fault for making unrelated charges every month. The tech support department also admits that the voice mail is not honest when it promises you'll be called back right away. Tech support actually has a policy of NOT calling you back. And 24/7 toll free tech support is another broken promise. Fully 8 out of 10 times you call after 1 AM nobody answers, and then the voice mail promises that someone will call you back... but it will never happen because their policy is NOT to call you back for tech support issues. Emailing or talking on the phone during daylight hours gets a better response. If you get a "Trouble Ticket", be sure to ask for the number of it. Then when you get the form letter telling you "the issue has been resolved" you can call them back and ask WHAT WAS THE SOLUTION TO MY PROBLEM? Your "trouble ticket" reply email from Aplus will NEVER tell you "yes" or "no" or any other answer to your problem. Imagine going to a bank and applying for a loan, and you get a letter that says "Your application has been dealt with." But they never tell you yes or no! There are too many other problems to discuss here, my documentation is pages and pages long. The buffer on this text field is going to run out if I am not carefu

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Untitled - Review by submitted on April 28, 2003
Customer's web site: N/A
Length of time hosted by this company: 1 month - 3 months
Date when last hosted by this company (as of April 28, 2003): Current customer
Plan used: Epro
Customer service rating: 1 out of 10
Technical quality rating: 1 out of 10
Cost rating: 1 out of 10
Overall rating: 1 out of 10
Absolute crap for service. Broken promises, uncaring attitude, won't take corrections and fix problems, billing screwed up beyond belief!

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Owners LIE to customers repeatedly. - Review by submitted on April 27, 2003
Customer's web site: N/A
Length of time hosted by this company: 3 months - 1 year
Date when last hosted by this company (as of April 27, 2003): Current customer
Plan used: Reseller Plan / Epro Hosting- MOST FANCY PLAN
Customer service rating: 1 out of 10
Technical quality rating: 2 out of 10
Cost rating: 1 out of 10
Overall rating: 1 out of 10
Their website makes promises, then tech support says "Sorry, we don't do that." A major email change was made with only 24 hours notice and now our company and client site have lost autoresponder and filter features with no hope of ever getting that functionality back again. Site promises 24/7 toll free support, but my records show that they only answer the phone 1 out of 4 times after midnight. The support voicemail says they'll call you back, but the "Escalation" manager- she says they do NOT even make any attempts to call back from the tech support dept. There's so many more documented things I have to say about how many promises have been broken... but that would be a few KB in length! Billing has consistently over charged for services not ordered, and now even the sales dept. can't fix the billing problems for us anymore. DO NOT BELIEVE THE WEB PAGE PROMISES! DOCUMENT EVERY SINGLE THING YOU SEE ON THEIR SITE AND DO SCREEN DUMPS TO PROVE IT LATER, not that it will help....
I'm a techie, I'm a beta-tester, I'm a good customer and I help my hosting companies fix problems. APLUS.NET DOESN'T CARE HOW MUCH I WANT TO HELP THEM MAKE THINGS WORK! I could just cry because of how my clients and I have been mislead.
You've seen ONE SINGLE 10/10 rating here by "Josh" and it must be from the one tech at the Aplus.Net/Names4Ever Registrar who actually cares. Poor guy, he's stuck in a Dilbertian company and has to do what the owners tell him to do... he knows how things *should* be run, but hasn't enough authority to make things run correctly. My hat's off to you Josh from Tech Support, you tried to save CYA for Aplus.Net with a good review here but I don't think Ivan is going to appreciate it properly.

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Nothing good about Aplus.net - Review by Anonymous submitted on April 23, 2003
Customer's web site: Submitted but not made public
Length of time hosted by this company: 1 month - 3 months
Date when last hosted by this company (as of April 23, 2003): 3 months - 1 year ago
Plan used: Solo XR
Customer service rating: 3 out of 10
Technical quality rating: 3 out of 10
Cost rating: 1 out of 10
Overall rating: 1 out of 10
Just the short of it.  I could only FTP into my site about 1 out of every 30 tries, so setting my site up was nearly impossible.  The lag was so great that I could not even navigate the control panel to configure my settings.  It was all around terrible!

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TERRIBLE SUPPORT - Review by submitted on April 1, 2003
Customer's web site: no way
Length of time hosted by this company: 3 months - 1 year
Date when last hosted by this company (as of April 1, 2003): Current customer
Plan used: hostmaster
Customer service rating: 1 out of 10
Technical quality rating: 1 out of 10
Cost rating: 1 out of 10
Overall rating: 1 out of 10
I have had a VPS with aplus.net for a year now. During this time I have been a victim of screw up after screw up on their part. Everything from them billing the wrong credit card 2 months after I switched cards to 3 SECOND delays in response time because of such HUGE load on the servers.

Most recently I discovered they're running 101 customers off one dual p2 450Mhz box. The load on this server averages 8 but spikes as high as 15. This is unacceptable so I emailed support asking them to move me to a different server.

2 weeks later I heard back from support saying 'we can't help you, you need to email this other unixadmin@ support address'.

So I have emailed the unixadmin address multiple times now.

NO RESPONSE AFTER 2 MONTHS.

I'm starting my own VPS hosting business to show people how to do it the right way. I can't wait to exit such crappy service.

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The worst hosting company you will find - Review by submitted on March 14, 2003
Customer's web site: huntmall.com
Length of time hosted by this company: 1 month - 3 months
Date when last hosted by this company (as of March 14, 2003): Current customer
Plan used: EPro
Customer service rating: 1 out of 10
Technical quality rating: 2 out of 10
Cost rating: 2 out of 10
Overall rating: 1 out of 10
I have sat here and read with shock and horror the trials and tribulations of other people who have hosted with APlus.net.  This company cares nothing about its customers and I cannot urge anyone considering hosting with them strongly enough to go with someone else.  Here is what happened in my case:

I originally signed up for the EPro hosting plan which is an ecommerce plan.  I received no information on what payment gateways to use so I got set up with the Miva payment gateway.  After spending $150 on the gateway setup and countless hours working on my site I tried to process some test orders and kept receiving errors.  I called APlus and they told me they do not support the Miva payment gateway and that I could only use Rodopi so I was now out $150 for the Miva payment gateway.  I took my lumps and switched to Rodopi and it does not work correctly.  Many of my orders are never processed and sent to the bank.  Tech suppost will not return emails or phone calls about this.  On one occassion I had a tech support person state, "I do not like you!" This company is a joke - do not go with them!

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Screw up after screw up - Review by Anthony submitted on February 28, 2003
Customer's web site: Submitted but not made public
Length of time hosted by this company: less than a month
Date when last hosted by this company (as of February 28, 2003): Private
Plan used: Solo XR
Customer service rating: 1 out of 10
Technical quality rating: 1 out of 10
Cost rating: 1 out of 10
Overall rating: 1 out of 10
First we learned--to late--that we had to switch name servers before transfering domain to Aplus.  Then, we were told over and over once they got the domain that our site's code was wrong--when in fact it continued to be their stupidity that was preventing it from going up.  They forgot to allow the domain transfer to automatically propagate.  Then they forgot to remove the old name servers while adding their own.  The result--4 days later will still waiting for the site to be up and running. STAY AWAY! STAY AWAY!

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Ludicrous - Review by Amanda submitted on February 11, 2003
Customer's web site: N/A
Length of time hosted by this company: less than a month
Date when last hosted by this company (as of February 11, 2003): Less than 3 months ago
Plan used: Solo I
Customer service rating: 1 out of 10
Technical quality rating: 1 out of 10
Cost rating: 2 out of 10
Overall rating: 1 out of 10
"Customer service" was a farce.  I changed the DNS servers for my new domain name registered with names4ever.com.  I then began to try to access my website using my newly purchased domain name.  This process is supposed to take 48 hours typically.  I waited four days with no success, called tech support, whose idea of "support" was to tell me to wait an additional day or two.  I humored them, and called back after another few days.  They then said that I should wait another 12-24 hours and that my site would be up ANYTIME! I again humored them, hoping that I would get a different operator when I called tech support again.  No such luck.  The tech support guy was puzzled when my site came up using my username.web.aplus.net but not using my domain name -- He failed to see HOW that was happening and WHY having a 30-character obscure web address is a problem for me and my users.  But said if I waited until the afternoon, my domain WOULD be functional.  Although the laughter I have experienced throughout this process has been well worth the time spent dealing with tech support, I decided to cut my losses and canceled my account within the 30-day initial window.  We'll see how long it takes for me to get my money back...

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NEVER - Aplus.net and Names4ever.com - Review by James submitted on February 5, 2003
Customer's web site: N/A
Length of time hosted by this company: less than a month
Date when last hosted by this company (as of February 5, 2003): Less than 3 months ago
Plan used: names4ever.com
Customer service rating: 1 out of 10
Technical quality rating: 1 out of 10
Cost rating: 1 out of 10
Overall rating: 1 out of 10
names4ever.com and aplus.net are from the same company. I don't have experience with aplus.net but I have very bad experience with names4ever.

More than a week ago, I register a domain name with names4ever. At first I have problem setting up my DNS servers. Their control panel are just too lousy and they didn't update or upgrade their script for a long time. The control panel just won't allow me to add my nameservers claiming that the name can't be resolve. I do a ping to my DNS servers and it do resolve correctly to an IP. So it is for sure it is their problem.

I have emailed them a lot of times until 1 week later they help me to set up the name servers. I though all have ended, but what they have do is added my DNS domain name, they didn't add the IP for the DNS servers. Or should I say, their script can't even resolve the name!

So mail them back and never get a reply from them.

And because I am having problems with my DNS servers, I never notice that there are a larger problem! They didn't even register my domain name actually. After more than a week, my domain is still showing as available in all other domain registrars.

This make me very frustrated. I emailed them and they never reply. They just ignore my email. When I try to use the online chat. They say the chat is for sales and for support I need to email support. Damn it, I have email support so many times. I also call their support line for a few times and no one ever care to pick up the phone.

It is a nightmare. Although it look like posting problem on names4ever is not related with aplus.net, it actually are related. They are from the same company. They have the same support line, so it is for sure they have the same support staff. And when you call the support line (which is same for both), you heard the recorded operator mentioned about aplus.net instead of names4ever.com

And for the chat support located at aplus.net. Forget about it. It is always 'offline' -> leave a message and when it should be online(office hour) the logo is gone!!!!!!!! And you find no entrace to enter their live chat.

Overall, their rating should be 0 or -10. They should exist for the very first time!

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SUCKS! - Review by DISMAYED submitted on January 28, 2003
Customer's web site: N/A
Length of time hosted by this company: 1 month - 3 months
Date when last hosted by this company (as of January 28, 2003): Less than 3 months ago
Plan used: Silver
Customer service rating: 1 out of 10
Technical quality rating: 1 out of 10
Cost rating: 1 out of 10
Overall rating: 1 out of 10
After three weeks of waiting, I found my money was gone and my site was NEVER available!

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Waste of Money, Stay away! - Review by submitted on January 24, 2003
Customer's web site: www.magnumxl.com
Length of time hosted by this company: 1 month - 3 months
Date when last hosted by this company (as of January 24, 2003): Current customer
Plan used: Domain Plus
Customer service rating: 1 out of 10
Technical quality rating: 1 out of 10
Cost rating: 1 out of 10
Overall rating: 1 out of 10
I simply registered a domain using their domain plus service because of the free URL and e-mail forwarding (Big mistake). After I registered I waited for my registration comfirmation e-mail and yes I did receive it 1 hour later. After that I went in and tried to figure out how to setup my URL forwarding and their website was so poorly laid out it took me about 30 minutes to find the form. I filled it in and it said it would take up to 3 hours to process so I waited a day just to be safe. Well a day later,nothing. 2 days later, nothing. Then I decided to e-mail them, no repsonse after a week. I e-mailed them again, no response after a week. This continued for another 13 e-mails with no repsonse. Suddenly one day I get a reply from them, BUT it was to inform me that I couldn't take advantage of the free URL or E-mail forwarding because I did not register for it within 20 minutes of registering the domain! At that point I said forget it, I had already wasted $20 and decided to accept my losses and move on. I found a totally free URL and E-mail forwarding service called MyDomain.com and I reccomend them to everyone now, no banners or ads. YOu know whats really sad after all this? MyDomain.com, the company that wasn't making any money from me responded to my e-mails within 2 hours and were more helpful than the horrible support of Aplus.net. Avoid! Beware!

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Very good support - Review by Josh submitted on January 10, 2003
Customer's web site: Submitted but not made public
Length of time hosted by this company: Private
Date when last hosted by this company (as of January 10, 2003): Current customer
Plan used: Solo
Customer service rating: 10 out of 10
Technical quality rating: 8 out of 10
Cost rating: 10 out of 10
Overall rating: 10 out of 10
Very good experience with this service. Initial setup was quick and easy. I had a minor problem setting up my pop3 client but 30 seconds from dial to hangup with their phone support department cleared it up.

I'm now enjoying the use of their services without any problems at all.

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Stay Away - Review by Ryan submitted on January 8, 2003
Customer's web site: Submitted but not made public
Length of time hosted by this company: 3 months - 1 year
Date when last hosted by this company (as of January 8, 2003): Less than 3 months ago
Plan used: MASTERS Webhosting Plan
Customer service rating: 1 out of 10
Technical quality rating: 1 out of 10
Cost rating: 1 out of 10
Overall rating: 1 out of 10
They're the worst host I've ever been with by far.  A customer of mine (I'm a web developer) purchased their $50/month plan and prepaid for a year.  The platform was supposed to be unix.  When I sniffed the header I discovered that I was on a NT4 box.  I called and emailed and nobody ever got back to me.  I ended up developing the site on one of my servers.  Two months had elapsed and still I could get a hold of no one who would give me a straight answer about when my account was being transfered . . . only that they were "looking into it" and that they "didn't believe that I was on a windows box." Finaly the site was moved onto a unix machine but guess what . . . they wouldn't give me MySQL access or SSH as they had assured me would be available several times.  They offered to keep my clients $600 and move me to a $35/month account that would have MySQL, PHP and SSH.  What a deal! Their sales and support reps lie to you and they can't even get their lies straight.  Most of the time when you call their 24x7 help line you get voice mail.  I've never once been called back.  Bottom line is that I've received better support and service from $10 per month hosts.  APlus.net is the absolute, rock bottom worst.  Their uptime and network are crap too.  Check out this link for a little inside info: http://www-rohan.sdsu.edu/~rosebud/wwwboard/messages/62.html Anybody considering them should go to webhostingtalk.com or any other ISP message board and ask around first.

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Caveat emptor! - Review by Anonymous submitted on December 27, 2002
Customer's web site: libertyenterprisesinc.com
Length of time hosted by this company: 3 months - 1 year
Date when last hosted by this company (as of December 27, 2002): 3 months - 1 year ago
Plan used: Solo I
Customer service rating: 1 out of 10
Technical quality rating: 1 out of 10
Cost rating: 1 out of 10
Overall rating: 1 out of 10
Problems:
1. It took two weeks and several phone calls to setup the account and get working.
2. It took another two weeks and several more phone calls to get the billing straightened out.
3. They do not understand how to build user interfaces, so their web and email tools are trash! They recently improved them and guess what happened...
4. They decided to remove the web building tool access from my account. I was told I could have it back for another few dollars a month.

Firetruckers!

I'm leaving A-Plus A-SAP!



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A+ Billing - Review by submitted on December 27, 2002
Customer's web site: www.SpaldingNe.com
Length of time hosted by this company: 1 year - 3 years
Date when last hosted by this company (as of December 27, 2002): 1 year - 3 years ago
Plan used: Solo
Customer service rating: 3 out of 10
Technical quality rating: 5 out of 10
Cost rating: 3 out of 10
Overall rating: 3 out of 10
The APlus accounting system is simply out of control.  I have been arguing with them for more than 18 months about my account status and they refuse to acknowledge they have a problem until I fax them copies of my emails that they cannot find in their system.  Phone calls to the billing department go unanswered, emails to the billing department go unanswered, calls to "Adam" were successful at first but now he does not return calls, emails to the Aplus "escalations" cell (if you are not happy with the way a problem as has been resolved) do not get delivered as the email addy is filtered by Aplus.

On a technical basis, I have had no issues with Aplus.  However, based on the performance of the Aplus billing department over the past 2 years, I have reservations about the financial viability of this company.

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ALWAYS DOWN!!! - Review by John submitted on December 19, 2002
Customer's web site: N/A
Length of time hosted by this company: 1 month - 3 months
Date when last hosted by this company (as of December 19, 2002): Private
Plan used: N/A
Customer service rating: 1 out of 10
Technical quality rating: 1 out of 10
Cost rating: 1 out of 10
Overall rating: 1 out of 10
99% my ass! These guys are down at least 10% of the time.  Downright unreliable and the reps are rude simpletons.

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Beware - Review by Jim submitted on December 17, 2002
Customer's web site: N/A
Length of time hosted by this company: 1 year - 3 years
Date when last hosted by this company (as of December 17, 2002): 1 year - 3 years ago
Plan used: solo II
Customer service rating: 4 out of 10
Technical quality rating: 5 out of 10
Cost rating: 5 out of 10
Overall rating: 1 out of 10
I have had these guys for over a year now.  They were good when I first setup my site, but it was downhill from there.  My biggest complaint is they have double billed me on 3 different occasions.  At this stage I honestly believe this is done on purpose like some phone companies do when there are unexplained charges on your bill and they hope you pay without noticing.  There is a reason why so many people are complaining about them on this site.  I would stay away!

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Adam asks... - Review by Anonymous submitted on November 23, 2002
Customer's web site: Submitted but not made public
Length of time hosted by this company: Private
Date when last hosted by this company (as of November 23, 2002): Private
Plan used: N/A
Customer service rating: Private
Technical quality rating: Private
Cost rating: Private
Overall rating: 5 out of 10
aplus.net's Adam asked in response to the rating of June 16, 2002 why only angry people were posting their ratings, followed by a sigh. My question for him is, why does aplus.net have so many angry customers? The only way you get so many angry customers is by consistently failing to keep them happy. Whether the reason is poor communication, poor service, or simply misunderstanding, if your company is continually being downrated, you're doing something wrong. Learn from it.
Aplus.Net representative's Tom response:

Yes, primarily only angry people post. I work for a host now and have for three years. Only bitter clients post. From my experience, these are typically the ones who don't know what they're doing to start with. Unfortunately, reasonable people don't make silly posts like these. It is quite humorous, though. :) T.

 

 

Avoid Names4Ever - Review by Anonymous submitted on November 20, 2002
Customer's web site: Submitted but not made public
Length of time hosted by this company: 3 months - 1 year
Date when last hosted by this company (as of November 20, 2002): Current customer
Plan used: Solo II
Customer service rating: 6 out of 10
Technical quality rating: 7 out of 10
Cost rating: 4 out of 10
Overall rating: 5 out of 10
I have very mixed feelings about Aplus.  I transferred my web site to them using their Solo Plan almost a year ago.  To take advantage of their free domain registration I allowed them to tranfer my domain to their registrar, Names4Ever.  That was a big mistake, there were problems with the transfer and with the nameservers.  About 60 days ago I started getting emails that my domain registration was expiring, that surprised me because prior to the transfer it expired in December 2005, with one year free registration it was to expire in December 2006, and I had been promised free registration as long as Aplus was my host.  Repeated emails back never got a response.  I finally transferred my domain to another registrar.

As far as Aplus itself goes, the service is fairly reliable except for email, the mail server is frequently down and I was unable to get my primary email address activated. 

Also I see that they now are offering a web based control panel, but I was never provided with any information as to how to access one.

I can find other hosts that provide more options for about the same price.

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horrible email server - Review by submitted on November 16, 2002
Customer's web site: N/A
Length of time hosted by this company: 1 month - 3 months
Date when last hosted by this company (as of November 16, 2002): Current customer
Plan used: Solo II
Customer service rating: 3 out of 10
Technical quality rating: 2 out of 10
Cost rating: 3 out of 10
Overall rating: 5 out of 10
Transferring domain of my site was good, but had a little problem with email.  I thought, well, at the beginning.  Now the mail server goes down almost every week.  Tech support just says, "we still have issues." No sorries, nothing.  My client also had biling screw ups on their part and the site got taken down.  I don't know if I should recommend this for future clients.

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Awesome webhost. - Review by submitted on October 24, 2002
Customer's web site: www.zalefinancial.com
Length of time hosted by this company: 3 months - 1 year
Date when last hosted by this company (as of October 24, 2002): Current customer
Plan used: SoloXR
Customer service rating: 10 out of 10
Technical quality rating: 10 out of 10
Cost rating: 10 out of 10
Overall rating: 10 out of 10
After reading the reviews for my hosting company here (a friend directed me after reading this) I have to say something. My Account Manager has always been on top of any question I ever have, I've been on hold for up to 20 minutes only once and usually get right through to a human being, and I have never had my website down.

I've been to many different webhosts, i have a simple site and I always have had problems. Aplus.net had a live human being from the very beginning who was there to help me and I never had a problem communicating with them by phone. I have had to wait up to a day for an email response, but if I can talk to a person instead of a computer I am ok with that!

I cannot believe that more people have not given these folks good reviews, they're down right friendly and always pick up their phones.

I've spent $30 monthly for less, now I pay 1/3 of that and get more.



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Horror story - Review by submitted on September 14, 2002
Customer's web site: holytoasts.com
Length of time hosted by this company: N/A
Date when last hosted by this company (as of September 14, 2002): N/A
Plan used: domain registry
Customer service rating: 1 out of 10
Technical quality rating: 1 out of 10
Cost rating: 1 out of 10
Overall rating: 1 out of 10
I did not use Aplus as a host, only to register the domain name (among other domains I own, but this one was my up and running internet biz). Even a simple registry they couldn't do right. Two year contract, which expired in late June, with the 30 day grace period. I renewed with my business credit card; the renewal billed to my account on July 19. On Sept. 5th, my site was down. I called my host, who said my domain name had expired. I called Aplus; they could find no record of payment or renewal. I emailed a copy of my credit card statement. They apologized, and promised to have my site back up within 24-48 hours, once I sent the pointers. I sent them; the tech sent me a confirmation and receipt for the registration of my domain names. Still no site up. I started calling a supervisor two days later; she never returned one call. I called every day; she was never available. On the sixth day, she actually came to the phone. She informed me that someone had bought my domain name on Friday the 6th and registered it with another service. When I told her that the kid I spoke with on the 5th told me he would reclaim my domains immediately, she said that was too bad, someone beat us to it. When I said that the original payment had been made in July, and the domain should have been secured then, she complained that they were due in June and that was why they let them lapse...but they took my money for the service.  She informed me that I should locate whoever bought my domain, and inquire about buying it back. I told her I thought that was her responsibility, and she basically laughed. I asked for her supervisor, she said she did not have one. I asked if she owned the company, and she said no. I asked again for a VP or someone above her; she started telling me how to find out how to find out who bought my domain name (duh). I asked again for someone above her to speak to; she hung up on me. 
I am now in the process of trying to get my domain name back and get my business back. No one at Aplus will even speak to me on the phone, and they have denied all responsibility for losing my domain registration, and think it inconsequential that they accepted payment over two months ago for this simple task.
Thinking about Aplus for ANY SERVICE? Run far; run fast; go without...don't do it!
Aplus.Net representative's Adam response:

Keeping your contact and billing information with your domain name registrar current and up to date is your responsibility. If you had been negligent with your account there is little Aplus.net can do. Someone may have tried to get your name re-registered after you allowed it to lapse, however if someone else was able to do so even one minute earlier there is nothing that could have been done.

 

 

Untitled - Review by Anonymous submitted on September 3, 2002
Customer's web site: N/A
Length of time hosted by this company: 1 year - 3 years
Date when last hosted by this company (as of September 3, 2002): N/A
Plan used: SOLO II - previously with unlimited bandwidth
Customer service rating: 8 out of 10
Technical quality rating: 7 out of 10
Cost rating: 1 out of 10
Overall rating: 1 out of 10
Great service and pricing in the past but recently changed the plan without letting people know and sending out whopping bills from bandwidth usage.
Aplus.Net representative's Adam response:

We send out a monthly newsletter, your review does not make sense and we only discontinue customers that abuse our servers (you think you can be mp3.com for $9.95 ehh??)


 

 

STAY AWAY - Review by submitted on July 31, 2002
Customer's web site: www.lifeturnministries.org
Length of time hosted by this company: less than a month
Date when last hosted by this company (as of July 31, 2002): Less than 3 months ago
Plan used: Solo IV
Customer service rating: 1 out of 10
Technical quality rating: 1 out of 10
Cost rating: 4 out of 10
Overall rating: 1 out of 10
I waited two weeks and they still didn't have it set up so I could publish my site. Then when I cancelled under the 30 day money back they kept billing me for 2 months. On top of that there is a setup fee that is non-refundable. STAY AWAY! They take 10 days to even respond to customer service emails. The place I have my site hosted now takes 3 hours.
Aplus.Net representative's Adam response:

We have 24 x 7 live support with an average of 5 minutes for hold time, and our Account Management system is one of the most advanced in the industry. Accounts are activated instantly and are available for upload, domain name registration and propogation is a 24-72 hour period.

We beat a 3 hour response time by a landslide, however if you only send emails you may end up waiting longer than if you actually called.

 

 

24-48 hours - Review by submitted on June 16, 2002
Customer's web site: N/A
Length of time hosted by this company: less than a month
Date when last hosted by this company (as of June 16, 2002): Less than 3 months ago
Plan used: soloII
Customer service rating: 1 out of 10
Technical quality rating: 1 out of 10
Cost rating: 1 out of 10
Overall rating: 1 out of 10
Every problem was given the same treatment."Everything should be up and running in 24-48 hours".  The problems were never solved - the site never got up and running.
Aplus.Net representative's Adam response:

Why is it that only the angry people post reviews? *sigh*

"Everything should be up and running in 24-48 hours" ... hmmm... it's called ***DNS*** not "everything should be up in 2 days" it's DNS for Pete's sake. When DNS is misconfigured with your webhost it can be a nightmare and each reloading of DNS is 24-48 hours.

 

 

Pit of Hell - Review by BamBam submitted on June 12, 2002
Customer's web site: Submitted but not made public
Length of time hosted by this company: 3 months - 1 year
Date when last hosted by this company (as of June 12, 2002): Current customer
Plan used: Solo II
Customer service rating: 1 out of 10
Technical quality rating: 1 out of 10
Cost rating: 2 out of 10
Overall rating: 1 out of 10
I transferred my domain name to this hosting company, via their sister registrar (names4ever.com).  I was told a week for the transfer: It took 3 months.  Non-responsive customer service; representatives were uninformed (down right stupid) regarding their company's business, internet business and even their own products; and, constant, persistent server down times.  Aplus is truly the kind of internet company that gives internet companies a bad name.
Aplus.Net representative's Adam response:

Record exchanges take 5-7 business days, but you must be smart enough to reply to the email sent to your administrative contact address. Aplus.net reps are very informed on their product, looks to me like you were angry that a Registrar transfer wasn't as easy as you thought it would be.

Our servers have a 99.95% uptime, we're known for stability, not stupidity...

 

 

"Unlimited Traffic" -Don't belive it - Review by submitted on June 12, 2002
Customer's web site: www.galen-frysinger.org
Length of time hosted by this company: 3 months - 1 year
Date when last hosted by this company (as of June 12, 2002): Current customer
Plan used: Solo IV
Customer service rating: 3 out of 10
Technical quality rating: 8 out of 10
Cost rating: 2 out of 10
Overall rating: 1 out of 10
Signed up for their Solo IV plan on one year basis.  Promised unlimited traffic.  After 3.5 months, they wanted extra cash for traffic, or a forced switch to their more expensive MERCURY commercial plan.

Clasic "Bait and Switch"



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Good reliability, service needs help though - Review by submitted on June 11, 2002
Customer's web site: www.news-at-eleven.com
Length of time hosted by this company: 1 year - 3 years
Date when last hosted by this company (as of June 11, 2002): Current customer
Plan used: Solo II
Customer service rating: 2 out of 10
Technical quality rating: 5 out of 10
Cost rating: 7 out of 10
Overall rating: 6 out of 10
Setup was a bit confusing for them since I used another registrar and host previously. Support for this domain took a couple of days and several calls to get tweaked.

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The absolute worst! - Review by Paul Leuck submitted on June 10, 2002
Customer's web site: Submitted but not made public
Length of time hosted by this company: less than a month
Date when last hosted by this company (as of June 10, 2002): 1 year - 3 years ago
Plan used: free
Customer service rating: 1 out of 10
Technical quality rating: 2 out of 10
Cost rating: 1 out of 10
Overall rating: 1 out of 10
Tries their free hosting originally, Not able to get the nameservers or any information. Refused to transfer my domain name to another registrar. Support has taken up to a month, billing answers 3 months. Don't even use their free hosting.

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Untitled - Review by Charles submitted on June 1, 2002
Customer's web site: Submitted but not made public
Length of time hosted by this company: 1 year - 3 years
Date when last hosted by this company (as of June 1, 2002): Current customer
Plan used: Mercury
Customer service rating: 1 out of 10
Technical quality rating: 1 out of 10
Cost rating: 1 out of 10
Overall rating: 1 out of 10
The tech support is the worse in the world. One inquiry took them 10 hours to reply back

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Lousy customer service - Review by submitted on April 17, 2002
Customer's web site: www.rmrealty.net
Length of time hosted by this company: 1 year - 3 years
Date when last hosted by this company (as of April 17, 2002): Less than 3 months ago
Plan used: SOLO II
Customer service rating: 1 out of 10
Technical quality rating: 5 out of 10
Cost rating: 1 out of 10
Overall rating: 1 out of 10
A Plus billed me on a recurring basis for something I did not know would renew. I have been trying for THREE MONTHS NOW just to get someone from the billing department to contact me! Do NOT host your site with this company!!!

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Took Down Site w/o Contacting me! - Review by Harry submitted on April 15, 2002
Customer's web site: N/A
Length of time hosted by this company: over 3 years
Date when last hosted by this company (as of April 15, 2002): N/A
Plan used: solo II
Customer service rating: 1 out of 10
Technical quality rating: 7 out of 10
Cost rating: N/A
Overall rating: 1 out of 10
Abac.com arbitrarily blocks e-mails from certain domain names (such as topica.com),. They also removed my entire file from their server and blocked my e-mails for "nonpayment."

However, I had never received any bills from them, and I had specified "hard copy" for the billing. And they acknowledge this. (Evidently, a "batch of mail got lost.).

These guys are very untogether!

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BAD NEWS! - Review by submitted on March 29, 2002
Customer's web site: www.hotglassjewels.com
Length of time hosted by this company: 3 months - 1 year
Date when last hosted by this company (as of March 29, 2002): 1 year - 3 years ago
Plan used: $9.95/month plan
Customer service rating: 1 out of 10
Technical quality rating: 1 out of 10
Cost rating: 1 out of 10
Overall rating: 1 out of 10
My site was down last summer for literally WEEKS and I received lots of promises but absolutely no help, no technical support, no call-backs when they said they would call back.  They are the worst! Then trying to transfer my domain was another nightmare! I finally just dropped it and picked up a new domain name.  This place is bad!

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No Problems - Review by submitted on March 19, 2002
Customer's web site: www.focuspackaging.com
Length of time hosted by this company: 1 year - 3 years
Date when last hosted by this company (as of March 19, 2002): Current customer
Plan used: Private
Customer service rating: N/A
Technical quality rating: 9 out of 10
Cost rating: 10 out of 10
Overall rating: 8 out of 10
Never had a problem, so I can't comment on the quality of their tech support. Hosting 2 domains, but both are simple Flash-based sites, no CGIs or other complicated things.

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Good Job - Review by Anonymous submitted on March 1, 2002
Customer's web site: N/A
Length of time hosted by this company: 3 months - 1 year
Date when last hosted by this company (as of March 1, 2002): 3 months - 1 year ago
Plan used: Solo II
Customer service rating: 8 out of 10
Technical quality rating: 7 out of 10
Cost rating: 9 out of 10
Overall rating: 8 out of 10
I used them for a year and for a year no downtime no complaints.

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THEY ARE THE WORST - Review by submitted on February 11, 2002
Customer's web site: N/A
Length of time hosted by this company: N/A
Date when last hosted by this company (as of February 11, 2002): N/A
Plan used: N/A
Customer service rating: N/A
Technical quality rating: N/A
Cost rating: N/A
Overall rating: 1 out of 10
Their tech support is worthless!! If you need good support or simply would like someone to fix THEIR OWN mistakes, they are the worst.  They will leave you flat. Don't waste your money!

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