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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
Don't count on good tech support - Review by
Jeff submitted on December 5, 2002 |
Customer's web site: N/A |
Length of time hosted by this company: 1 year - 3 years |
Date when last hosted by this company (as of December 5, 2002): Current customer |
Plan used: Private |
Customer service rating: 2 out of 10 |
Technical quality rating: 5 out of 10 |
Cost rating: 8 out of 10 |
Overall rating: 3 out of 10 |
What Apollo Hosting won't tell you is that they farm out their tech support to a boiler room in India. I wouldn't have a problem with that if they were up front about it instead of denying it. As for technical know-how -- Ugh! Forget it. I've been around and around with them on various technical problems they inadvertantly created and I finally gave up contacting them for any reason. They also refuse to provide a direct email address for Support (because they don't want you to know their Tech Support is in India).
I'm looking for a new Host.
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