Apollo Hosting - Review Response


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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:

 

Don't count on good tech support - Review by Jeff submitted on December 5, 2002
Customer's web site: N/A
Length of time hosted by this company: 1 year - 3 years
Date when last hosted by this company (as of December 5, 2002): Current customer
Plan used: Private
Customer service rating: 2 out of 10
Technical quality rating: 5 out of 10
Cost rating: 8 out of 10
Overall rating: 3 out of 10
What Apollo Hosting won't tell you
is that they farm out their tech
support to a boiler room in India.
I wouldn't have a problem with that
if they were up front about it
instead of denying it. As for
technical know-how -- Ugh! Forget
it. I've been around and around
with them on various technical
problems they inadvertantly created
and I finally gave up contacting
them for any reason. They also
refuse to provide a direct email
address for Support (because they
don't want you to know their Tech
Support is in India).

I'm looking for a new Host.

 

 

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