|
|
Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Email servics are NOT reliable - Review by
Anonymous submitted on February 8, 2003 |
| Customer's web site: bergdev.com |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of February 8, 2003): Current customer |
| Plan used: basic |
| Customer service rating: 3 out of 10 |
| Technical quality rating: 5 out of 10 |
| Cost rating: 2 out of 10 |
| Overall rating: 4 out of 10 |
I have the following problems with email services which are reluctantly forcing me to seek out another hosting provider for the two domains currently hosted by Apollo.
1. Virus filtering is not 100%. While some infected messages have been caught, long after the service was activated, I continued to receive infected emails. Luckily, I have client-based detection/filtering, software as a backup. At best, my numerous attempts to work with Apollo Hosting support to resolve this problem have resulted in interaction with support representatives who appear technically unqualified. At worst, I receive no response whatsoever for many days or, in one case, an obviously canned response (personally signed by "Stuart") which had nothing to do with my problem.
I have asked for a way to disable the sending of notifications of infected messages via email (I just don't want to hear about it!). There appears to be no way for me to disable that feature. This is another example of non-responsiveness to a customer problem.
2. Email forwarding, especially recently has resulted in an embarrasing loss of communication with numerous colleagues. For example, I have accounts set up specifically to forward messages to a number of outside addresses (works like a server-based distribution list). It's only after many days that I eventually figure out that some or all of the dozens of messages I send out every day aren't making it to their destination. Even forwarding within the domain was broken for a while. This was eventually traced to a file attribute on the server, specific to the account.
Had I not asked the support representative with whom I interacted to check the other accounts on both domains, I'm convinced the problem would still be with me.
BOTTOM LINE: Having spent over 7 years manning front line support, I am a patient person when it comes to resolving problems. However, over the last 30 days, I have devoted way too many hours of what would otherwise be billable time, interacting with Apollo Hosting, trying to resolve these issues. I need a service provider to whom I can just pay my fees and receive a service. The time I've spent with these guys would easily pay for a service provider costing many times what I am charged.
|
This page is not connected with the company. These reviews and ratings are only the opinion of
the poster, are no substitute for your own research, and should not be relied upon for any purpose.
|