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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| So far so good - Review by
Steve submitted on May 19, 2003 |
| Customer's web site: www.divenassau.com |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of May 19, 2003): 1 year - 3 years ago |
| Plan used: N/A |
| Customer service rating: 7 out of 10 |
| Technical quality rating: 9 out of 10 |
| Cost rating: 9 out of 10 |
| Overall rating: 8 out of 10 |
I had a terrible time with my previous host. Apollo started out as a fantasic, customer support oriented host. They have done an excellent job that I would have gladly paid more for.
Everything is fine right now, but the two problems that I have had recently were resolved a bit slower than I would expect.
My first issues with them were resolved using the online chat system quite successfully. Recent issues are more often being redirected to the trouble ticket system that could take two or three days to resolve.
Someone mentioned issues with spam. I too am having some issues. The Postini service that Apollo hires out to filter is okay, but not that great. Bunch of stuff gets through and I wish I could have more adjustments available. I'm not going to pay for Postini in the future without a significant upgrade in performance.
I'm happy - but concerned about future customer service issues. My advice to users - select Apollo. My advice to Apollo - make sure your support grows STRONGER as your business grows.
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