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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:

 

very bad support...sample session - Review by submitted on August 1, 2003
Customer's web site: herpsdirect.com
Length of time hosted by this company: 1 month - 3 months
Date when last hosted by this company (as of August 1, 2003): Current customer
Plan used: the only one they offer
Customer service rating: 1 out of 10
Technical quality rating: 2 out of 10
Cost rating: 2 out of 10
Overall rating: 1 out of 10
REAL SAMPLE SUPPORT SESSION:

[mod: snipped]


---A good host wouldn't hang up on their customers if they didn't know what to do...actually, a good host would know how to fix the problem in the first place!

 

 

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