Avid Hosting - Review Response

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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:


Don't waste your time and money on Avid Hosting. - Review by Ex-Avid-hosting customer submitted on June 15, 2002
Customer's web site: Submitted but not made public
Length of time hosted by this company: 1 year - 3 years
Date when last hosted by this company (as of June 15, 2002): 3 months - 1 year ago
Plan used: Silver
Customer service rating: 1 out of 10
Technical quality rating: 1 out of 10
Cost rating: 1 out of 10
Overall rating: 1 out of 10
It's a shame Avid Hosting doesn't spend as much time and energy taking care of their current customers, as they do trying to refute the complaints of ex-customers! I agree 100% with Azureash.  David from Avid Hosting is clearly lying when he states that they have wonderful support.  Seriously, they will not give you their phone number for support! They will call you back in response to an email, but are totally unreliable about when they call.  They ARE disorganized and umprofessional, and their "real-time" (ya, right) online support staff is completely untrained.  And value??? They are at least 100% more expensive than most other comparable services.  We were paying $39.99/month and getting terrible hosting; now we pay $9.95/month and the hosting is wonderful (at OLM, which I can't recommend highly enough.) Take my advice and check out OLM.com, or Verio, or anyone but Avid Hosting.  What a misnomer!

PS. Their control panel IS awful.



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