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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Bizhosting Hit By Attack - Review by
Anonymous submitted on October 9, 2002 |
| Customer's web site: N/A |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of October 9, 2002): Current customer |
| Plan used: Value Package |
| Customer service rating: 5 out of 10 |
| Technical quality rating: 6 out of 10 |
| Cost rating: 8 out of 10 |
| Overall rating: 7 out of 10 |
Downtime is too much, but between October 8 and 9, 2002 we could not view our websites. I went to their forum but they do not mention what really happened. I got this message from a nice person who was kind enough to find out what was going on:
Apparently, they fell victim today to a large scale distributed DOS (Denial of Service) Attack. This is a brutal form of online terrorism that most popular web sites eventually fall victim to, including sites like Yahoo and CNET. Apparently they expected to defend against this and be back up faster than they were able. There is no real way to defend against such an attack other than locating each attacker and blocking their IPs. Very organized attackers might rotate IPs or use computers from around the world to attack, making it very difficult to defend against. Obviously this is a crime, but often perpetrated by people in countries where laws against such things cannot be easily enforced.
Unfortunately, several of our sites are hosted on Bizhosting's sister service, Freeservers, and are currently down as well (which is why I know what is going on). Things like this really don't happen that often, but when it does it affects everyone on their service-- One of the few down sides to their normally reliable hosting architecture.
Obviously, Bizhosting, like us, considers this a catastrophic event, and I guarantee you that they will have employees working all night long to get things going again.
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