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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Bad communication - Review by
Anonymous submitted on March 8, 2003 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of March 8, 2003): 1 year - 3 years ago |
| Plan used: Extreme |
| Customer service rating: 6 out of 10 |
| Technical quality rating: 4 out of 10 |
| Cost rating: 5 out of 10 |
| Overall rating: 5 out of 10 |
Overall, this hosting package started out great, and ended badly. At first, it was unlimited/unmetered space and bandwidth with freat tech support, and then the package got progressively less generous. The only way I would have known was to logon to their homepage, there was never an email sent to me about changes to the hosting package. The tech support staff were NOT helpful - and some seemed quite unqualified for the job. Also, they automatically renewed my account charging me over 220 dollars without notifying me. Other minor annoyances include: not being able to choose username/password, no ssh/telnet access, no MySQL databse (I think they have since added this though), and of course - the automatic credit card charge.
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