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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Going downhill in a big way - Review by
Chuck submitted on June 18, 2003 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of June 18, 2003): Current customer |
| Plan used: Extreme |
| Customer service rating: 3 out of 10 |
| Technical quality rating: 5 out of 10 |
| Cost rating: 5 out of 10 |
| Overall rating: 5 out of 10 |
Service has been reliable most of the time. However, they've just (June 2003) changed e-mail servers & software for the second time in about a year, and both times were complete disasters. Messages lost, complete reconfig of accounts required, and new services don't work as advertised - I can't believe they have the nerve to claim the latest system has been adequately tested.
Customer service is ok if you can get a human on the phone. They don't answer e-mails, at least not in a timely manner. After 10+ minutes on hold yesterday, I finally decided to take the recording up on the suggestion to leave a voice message - voice mailbox FULL (guess they don't check voice messages either).
On top of that, no response by web or ftp servers for several minutes today. Time to move the domain.
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