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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Money, Money, Money - Review by
Victoria Smith submitted on July 13, 2002 |
| Customer's web site: N/A |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of July 13, 2002): Less than 3 months ago |
| Plan used: Unlimited |
| Customer service rating: 8 out of 10 |
| Technical quality rating: 9 out of 10 |
| Cost rating: 4 out of 10 |
| Overall rating: 5 out of 10 |
Beware the fine print on the Unlimited Plan - it's NOT unlimited.
I was fairly happy with the services and the support staff was always helpful and quick to reply - until they slapped me a $90 going-away fee (for supposedly going over the data transfer limit even though I was on the unlimited plan) on the day that I cancelled my site with them. I had no way of verifying their claim that over "20% of your downloads were from media files" as they used stats from their numbers and their definition of "media files." Then they claimed that they had a policy of charging $50 per gig over the data limit - and I'm still wondering WHAT data limit considering that I was on the unlimited plan. The only other incident was when the contents of one of my inboxes were deleted, and I asked them about it and they said that they could reinstate it for a charge of $99.95. It's a fine enough service, if you're a millionaire.
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