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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
Burlee inhales with great force - Review by
Anonymous submitted on December 11, 2002 |
Customer's web site: N/A |
Length of time hosted by this company: over 3 years |
Date when last hosted by this company (as of December 11, 2002): Current customer |
Plan used: "UNLIMITED" |
Customer service rating: 1 out of 10 |
Technical quality rating: 2 out of 10 |
Cost rating: 2 out of 10 |
Overall rating: 2 out of 10 |
Burlee is frequently down. This very site reports an almost 18% downtime. This is unacceptable. I'd expect that figure from a home network cobbled together from spare Russian helicopter parts in Kazakhistan.
Their customer support system is staffed with people that assume you are an idiot, and not someone with 1900+ times more experience than they have. Any problem you have is obviously something YOU did to break whatever it is that you are BOTHERING them about. Bad You.
Burlee can't even maintain the server's system time. It is often 15-50 minutes off.
This collapse of service, both technical and customer, has greatly increased in the last few months. I have given up on contacting them to solve problems, and am pulling my site.
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