Burlee.com - Review Response


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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:

 

Poor since autumn 2002 - Review by Anonymous submitted on December 29, 2002
Customer's web site: N/A
Length of time hosted by this company: 1 year - 3 years
Date when last hosted by this company (as of December 29, 2002): Current customer
Plan used: "Unlimited"
Customer service rating: 2 out of 10
Technical quality rating: 5 out of 10
Cost rating: 3 out of 10
Overall rating: 2 out of 10
Burlee's service used to be 10 out of 10, until the Burlington, Vt., company was sold (to become part of WazooWeb) and moved to Kansas City in the fall of 2002. Immediately, customer service took a nosedive.

Once upon a time, emails to their support staff were turned around on a dime with thoughtful, personalized replies. Now we wait 24 hours for canned replies to our questions.

Perpetual problems (like non-functioning traffic reports) aren't fixed, though I report the same problem week after week.

They also killed their referral program without warning, stiffing folks to which they owed fees without apology.

Without the lowest prices in the business, there's now no reason to go with Burlee.

Recently it appears they re-upped my account for another year by charging my credit card without authorization from myself.

 

 

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