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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Stay away from burlee.com - Review by
submitted on April 1, 2003 |
| Customer's web site: www.gmayhew.com |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of April 1, 2003): Current customer |
| Plan used: unlimited |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 2 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
Burlee has charged for two years for a non-www url, but they haven't provided it, yet.
They bounced emails for over a week, for no apparent reason. They finally fixed the problem, but they didn't have the courtesy to reply to my trouble report. Meanwhile, I had to change my email to a different provider, and notify all of my contacts, customers, mail lists, vendors, friends, and family, that I had changed my address and that they could not reach me at my own domain.
The SMTP server is up and down, so if your business relies heavily on email you would be out of luck.
I tried to cancel my account a day after I received an email from them notifying me they had charged my credit card for another year. Forget it. They did not send a friendly reminder first. I stupidly tried to reason with them, for two months, while they told me "we'll look into it" and "we'll take appropriate action," instead of turning it over to Visa.
Note that nowhere on their web site do they post their terms of service. There is still a link to it, but they took down the page months ago.
I don't use burlee for my email or web site, even though I'm paid up for 8 more months. I'll move my domain name to a hosting company I can trust.
George
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