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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Party's over - avoid this host - Review by
Paul submitted on April 16, 2003 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of April 16, 2003): Current customer |
| Plan used: Unlimited |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 5 out of 10 |
| Overall rating: 2 out of 10 |
I've used and recommended Burlee for the last 3 years -- they *were* a 9 or 10 in all categories until recently.
Prior to their move to Kansas, I had very few problems, and when I'd call for support nearly every call would be answered by a person within 1-3 minutes and the problem resolved immediately. That changed somewhat last fall. Holdtimes were longer and a support request was not answered all together.
An announcement went out this morning that they were purchased by Interland, and their tech support department had "tripled in size". I had bad experiences with Interland 5 years ago and decided to stay away. The first thing i did was checked in on my Web sites, and guess what??? They are all down -- every one of them!
Great P.R. -- Interland screwed up the DNS migration somehow. I spent over 15 minutes on hold with tech support before i gave up.
Stay away. I'm going to move all my accounts immediately.
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