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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| The server is on (somtimes) but nobody's home - Review by
Joseph Coffman submitted on February 5, 2002 |
| Customer's web site: www.jcoffman.com |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of February 5, 2002): Current customer |
| Plan used: Truehosting plan ($9.99 /month) |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 3 out of 10 |
| Cost rating: 7 out of 10 |
| Overall rating: 3 out of 10 |
I have been with BurstNet since they took over Truehosting, about a 1.5 years. For an inexpensive plan they have a reasonable uptime, but unfortunately it seems that in the evenings often the server was unavailable. This is the time when mife wife and her students most need access to the site. They were responsive in the support department whenever we had problems, usually with the FP Server Extensions. I have no idea why they had to reset the FP Server Extensions as often as they did. My major complaint is with their billing department. They were quick and efficient at charging me money, but are totally unresponsive when there is a problem. They double-charged me one month, have never credited me, and will not contact me even after repeated voice-mails. There is no way you will EVER get someone from billing on the phone. If anyone in the world has ever called BurstNet and dialed extension 20 for billing and contacted a human I would truly like to know about it. They are even completely unresponsive when I want to make sure they can still take my money. I have been trying for five months to change the credit card they were charging for the monthly service, but have been completely unsuccessful after numerous voicemails and e-mails. Two months ago I cancelled the credit card account to try to get their attention and continued to attempt contact to no avail. They have shutdown my web. Finally I came to this site looking for another hosting service. I highly recommend not using BurstNet.
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