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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Incredibly unprofessional - Review by
Larry Leonard submitted on January 10, 2003 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of January 10, 2003): 1 year - 3 years ago |
| Plan used: N/A |
| Customer service rating: 2 out of 10 |
| Technical quality rating: 4 out of 10 |
| Cost rating: 3 out of 10 |
| Overall rating: 2 out of 10 |
Frequently down for hours at a time. Many bugs in account management software. When reporting these bugs or seeking workarounds of shortcomings, tech support would take days or weeks to respond with flippant or even insulting replies that occasionally do not even address the query. I don't understand how they've stayed in business. Long after quitting their service, they made repeated attempts to bill my credit card without justification.
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