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Please note that this form is only for web host company's representatives. Responses from others will not
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You are responding to the following review:
| Crackheads - Review by
max submitted on March 28, 2003 |
| Customer's web site: lost my business as a result of poor service |
| Length of time hosted by this company: less than a month |
| Date when last hosted by this company (as of March 28, 2003): N/A |
| Plan used: Mega Win Nt |
| Customer service rating: 5 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
Signed up for nt hosting with iis and sql server.
It took them a week to notify nt admin to create an account and then it took him 3 days to do it.
On top of it, after repetitive emails with information and questions, recieving terse responses from passive aggressive nt admin, he's real big on using their ticketing system, he tells me that they don't use iis.
Discussions with support group reveals that they are primarily linux/apache environment.
It took a week to find out by indirect communication that they don't support and implement what they advertise. This is called bait and switch. There are legal precedents to behaviours like that.
On top of it, I had some very basic questions and the nt admin didn't either think or listen to what I was asking of him.
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