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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Uptime not at all what was promised - Review by
Anonymous submitted on April 16, 2002 |
| Customer's web site: www.stickfiguresuicide.com |
| Length of time hosted by this company: Private |
| Date when last hosted by this company (as of April 16, 2002): Private |
| Plan used: Private |
| Customer service rating: 5 out of 10 |
| Technical quality rating: 3 out of 10 |
| Cost rating: 6 out of 10 |
| Overall rating: 2 out of 10 |
I use this website for my band..and because of that we need our site to be up at all times...whoever with burstnet it seems to be down at least once a week if not more...and its often down during peak hours...we cannot afford for our site to down at all let alone at peak hours....the customer service was decent so long as i could get a person on AIM...but call on the phone and you'll always get a recording and no one will ever call you back. Email and it takes days to get a response. This company does things like take the servers down for maintenance but never informs the client base with an email saying it is doing so. In short I wouldn't recommend them at all.
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