BurstNet Technologies - Reviews at Web Hosting Ratings

I was running a dedicated server with them for over 2 years and all I ever had were problems. Site being down, emails being lost, over billing, and never help with tech support. I called them so often I knew all their names and they knew my voice. Forget about getting billing issues straightened out. I had to get a charge back from my credit card for their overbillings. When I informed them I was cancelling my account and moving my sites to another server, my email went down. I couldn't get the domains transferred and lost over 30 clients. You can tell what I think about them now.

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Crackheads - Review by max submitted on March 28, 2003

Customer's web site: lost my business as a result of poor service

Length of time hosted by this company: less than a month

Date when last hosted by this company (as of March 28, 2003): N/A

Plan used: Mega Win Nt

Customer service rating: 5 out of 10

Technical quality rating: 1 out of 10

Cost rating: 1 out of 10

Overall rating: 1 out of 10

Signed up for nt hosting with iis and sql server.

It took them a week to notify nt admin to create an account and then it took him 3 days to do it.

On top of it, after repetitive emails with information and questions, recieving terse responses from passive aggressive nt admin, he's real big on using their ticketing system, he tells me that they don't use iis.

Discussions with support group reveals that they are primarily linux/apache environment.

It took a week to find out by indirect communication that they don't support and implement what they advertise. This is called bait and switch. There are legal precedents to behaviours like that.

On top of it, I had some very basic questions and the nt admin didn't either think or listen to what I was asking of him.

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Incredibly unprofessional - Review by Larry Leonard submitted on January 10, 2003

Customer's web site: Submitted but not made public

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of January 10, 2003): 1 year - 3 years ago

Plan used: N/A

Customer service rating: 2 out of 10

Technical quality rating: 4 out of 10

Cost rating: 3 out of 10

Overall rating: 2 out of 10

Frequently down for hours at a time. Many bugs in account management software. When reporting these bugs or seeking workarounds of shortcomings, tech support would take days or weeks to respond with flippant or even insulting replies that occasionally do not even address the query. I don't understand how they've stayed in business. Long after quitting their service, they made repeated attempts to bill my credit card without justification.

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BurstNet is Great - Review by Manjot Rana submitted on January 10, 2003

Customer's web site: N/A

Length of time hosted by this company: 3 months - 1 year

Date when last hosted by this company (as of January 10, 2003): Current customer

Plan used: Managed Server

Customer service rating: 9 out of 10

Technical quality rating: 10 out of 10

Cost rating: 10 out of 10

Overall rating: 10 out of 10

Great Network and fantastic customer support. Switched from rackshack and never looked back.

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Untitled - Review by submitted on January 5, 2003

Customer's web site: www.unixorn.com

Length of time hosted by this company: less than a month

Date when last hosted by this company (as of January 5, 2003): Current customer

Plan used: Mega Linux

Customer service rating: 10 out of 10

Technical quality rating: 10 out of 10

Cost rating: 9 out of 10

Overall rating: 10 out of 10

Fast service, excellent web interface, great customer service

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GOOD SERVICE - Review by submitted on October 13, 2002

Customer's web site: www.hosturbo.com

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of October 13, 2002): Current customer

Plan used: Dedicated Server

Customer service rating: 8 out of 10

Technical quality rating: 6 out of 10

Cost rating: 6 out of 10

Overall rating: 9 out of 10

I have been with Burst.net from the year and a half and do have any problem. They are quite good.

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Excellent Provider - Review by Anonymous submitted on September 4, 2002

Customer's web site: Submitted but not made public

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of September 4, 2002): Current customer

Plan used: N/A

Customer service rating: 8 out of 10

Technical quality rating: 10 out of 10

Cost rating: 9 out of 10

Overall rating: 10 out of 10

I'm not sure why there are problems. I host a large web-site at Burst.net and I have never had problems. Their support has always been quick and efficient. I have always received excellent service.

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Poor tech support and uptime not what was promised - Review by submitted on May 16, 2002

Customer's web site: N/A

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of May 16, 2002): 1 year - 3 years ago

Plan used: Mid Linux ($14.95 / month, $34.95 setup, 25 MB space, 5 GB transfer)

Customer service rating: 2 out of 10

Technical quality rating: 4 out of 10

Cost rating: 4 out of 10

Overall rating: 3 out of 10

No one ever answered the phones and e-mail communication was slow and uninformative. Uptime came way short of what they promised. I became so frustrated with their services, I had to leave.

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Pretty good for the price - Review by Anonymous submitted on April 18, 2002

Customer's web site: N/A

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of April 18, 2002): Current customer

Plan used: N/A

Customer service rating: 4 out of 10

Technical quality rating: 7 out of 10

Cost rating: 8 out of 10

Overall rating: 8 out of 10

Had some problems but they have been more reliable the most other people I have delt with.

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Uptime not at all what was promised - Review by Anonymous submitted on April 16, 2002

Customer's web site: www.stickfiguresuicide.com

Length of time hosted by this company: Private

Date when last hosted by this company (as of April 16, 2002): Private

Plan used: Private

Customer service rating: 5 out of 10

Technical quality rating: 3 out of 10

Cost rating: 6 out of 10

Overall rating: 2 out of 10

I use this website for my band..and because of that we need our site to be up at all times...whoever with burstnet it seems to be down at least once a week if not more...and its often down during peak hours...we cannot afford for our site to down at all let alone at peak hours....the customer service was decent so long as i could get a person on AIM...but call on the phone and you'll always get a recording and no one will ever call you back. Email and it takes days to get a response. This company does things like take the servers down for maintenance but never informs the client base with an email saying it is doing so. In short I wouldn't recommend them at all.

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The server is on (somtimes) but nobody's home - Review by Joseph Coffman submitted on February 5, 2002

Customer's web site: www.jcoffman.com

Length of time hosted by this company: 1 year - 3 years

Date when last hosted by this company (as of February 5, 2002): Current customer

Plan used: Truehosting plan ($9.99 /month)

Customer service rating: 1 out of 10

Technical quality rating: 3 out of 10

Cost rating: 7 out of 10

Overall rating: 3 out of 10

I have been with BurstNet since they took over Truehosting, about a 1.5 years. For an inexpensive plan they have a reasonable uptime, but unfortunately it seems that in the evenings often the server was unavailable. This is the time when mife wife and her students most need access to the site. They were responsive in the support department whenever we had problems, usually with the FP Server Extensions. I have no idea why they had to reset the FP Server Extensions as often as they did. My major complaint is with their billing department. They were quick and efficient at charging me money, but are totally unresponsive when there is a problem. They double-charged me one month, have never credited me, and will not contact me even after repeated voice-mails. There is no way you will EVER get someone from billing on the phone. If anyone in the world has ever called BurstNet and dialed extension 20 for billing and contacted a human I would truly like to know about it. They are even completely unresponsive when I want to make sure they can still take my money. I have been trying for five months to change the credit card they were charging for the monthly service, but have been completely unsuccessful after numerous voicemails and e-mails. Two months ago I cancelled the credit card account to try to get their attention and continued to attempt contact to no avail. They have shutdown my web. Finally I came to this site looking for another hosting service. I highly recommend not using BurstNet.

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