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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Great Value, Great Service - Review by
Anonymous submitted on July 31, 2002 |
| Customer's web site: www.watermanbirdclub.org |
| Length of time hosted by this company: 1 month - 3 months |
| Date when last hosted by this company (as of July 31, 2002): Current customer |
| Plan used: personal standard |
| Customer service rating: 10 out of 10 |
| Technical quality rating: 9 out of 10 |
| Cost rating: 10 out of 10 |
| Overall rating: 9 out of 10 |
As others have noted, customer service is topflight. While they have no customer service phone line, their on-target and timely responsiveness (via email, online forum, or ICQ) surpasses anything I've experienced with other technical support organizations, even when they had free '800' lines. These people have a natural knack for customer service.
On the technical side, the features and services offered are terrific, especially for their low monthly fee. My only concern has been occasional multi-hour outages (two so far), most of which have apparently been network issues at the hosting center that they use. But overall, availability is very good.
The Burton folks have strong capability for helping their customers with technical problems and they do so willingly, even when the issues are ones that other hosting firms might handle with a response of "we cannot offer information or support about..."
In short, this is a value for the money that would be tough to beat. May Burton Hosting grow and prosper.
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