|
|
Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Very pleased - Review by
submitted on April 27, 2003 |
| Customer's web site: pl.atyp.us |
| Length of time hosted by this company: 1 month - 3 months |
| Date when last hosted by this company (as of April 27, 2003): Current customer |
| Plan used: Personal + static IP + second domain |
| Customer service rating: 10 out of 10 |
| Technical quality rating: 9 out of 10 |
| Cost rating: 10 out of 10 |
| Overall rating: 9 out of 10 |
I've been with Burton since February 2003. Even before I had paid them, I had determined from email exchanges that their technical support staff are not only competent but also pleasant to deal with. Nothing in my experience since then has contradicted that impression. I've had a couple of requests since then and they've been handled flawlessly - even at what must be very odd hours for their support staff. I've been in this business a while, I'm not easily impressed, but Burton has not only met my high standards but surprised me with their level of service.
Why no 10, then? Because 10 is *perfect*. Setting up a domain alias was not as straightforward as it could have been, even though we got it all set up quickly enough. There has been one brief outage; it wasn't even their fault, and I know their people were totally on top of it as long as it lasted, but it was an outage. I'm convinced Burton can't be beat, especially for the price, but they're not *perfect*. They're just really good people.
|
This page is not connected with the company. These reviews and ratings are only the opinion of
the poster, are no substitute for your own research, and should not be relied upon for any purpose.
|