|
|
Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| BAIT AND SWITCH!! - Review by
submitted on September 17, 2002 |
| Customer's web site: nyafs.org |
| Length of time hosted by this company: 1 month - 3 months |
| Date when last hosted by this company (as of September 17, 2002): Current customer |
| Plan used: Basic Plan |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 5 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
1. I signed up for the $35.00 deal based on Cnet ratings. Three months later they smack with a $24.95 "hosting club" membership fee, in effect making the cost of their service $59.95/year a 72% increase in their published rates.
2. emails to their customer service result in autoresponses that do not resolve the problem
3. I called (long distance) and waited a long time to speak with very polite customer service rep Christy (employee #834). She a) admitted the price increase was not part of the orgininal service contract b) indicated that there was no supervisor or anybody else to speak with. c)would not arrange a pro-rated refund d)could offer no other solution other than to cancel service with no refund which was not acceptable. e) indicated that there were "500 other people" waiting on hold who probably had the same complaint.
|
This page is not connected with the company. These reviews and ratings are only the opinion of
the poster, are no substitute for your own research, and should not be relied upon for any purpose.
|