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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Worst company.... EVER - Review by
submitted on October 4, 2002 |
| Customer's web site: www.audiolizard.com |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of October 4, 2002): Current customer |
| Plan used: Free Hosting Plan |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 4 out of 10 |
| Cost rating: 4 out of 10 |
| Overall rating: 1 out of 10 |
I first signed on with catalog.com in November, 2001 based on c|net's glowing review. I thought I was getting a good deal - $35 for a year of domain registration and "free" hosting. I was satisfied for a while. I was kind of disappointed in their amateurish web-based admin tools and web-based email, but they were "free", so I couldn't complain. When I had a tech support issue, I did not get a response within the time period they guarantee. And the response I did get wasn't helpful, so I had to submit my questions a second time with no luck either. Then the BIG CHANGE came. They ran out of venture capital funding and decided to restructure their pricing retroactively even for people who already paid for their services. So now I'm being charged $24.95 as a "free hosting club membership fee" which is an oxymoron if I've ever heard one. They've attempted to charge this fee to my credit card 3 times without my consent and with notice a day AFTER they charged the fee. Fortunately, my credit card is really a debit card, and I've closed the account that it is tied to. But they keep trying to charge me, and they keep sending me email about it. I have sent them email repeatedly explaining the situation and my dissatisfaction, but my email is either ingored or bounced. They no longer have any email support, and when I tried to contact them by phone, the first time I got no where and couldn't reach a human being. Today I tried again, and after I waited on hold for 30 minutes, I explained the situation. The rep said if I don't pay the new fee, they will close my account. When I explained that I already paid for this service with the understanding that hosting is free, he hung up on me. I suspect they are receiving a lot of these calls, and I doubt that what they are doing is even legal. This is one of the worst companies I have ever dealt with, and I encourage everybody to avoid catalog.com.
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