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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| New Data-Center Isssues - Review by
Stephen submitted on June 28, 2002 |
| Customer's web site: Submitted but not made public |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of June 28, 2002): Current customer |
| Plan used: 7.95 personal |
| Customer service rating: 4 out of 10 |
| Technical quality rating: 6 out of 10 |
| Cost rating: 5 out of 10 |
| Overall rating: 5 out of 10 |
I agree with the others that the service was great up until the datacenter changeover. Since then support has been slow and emails from the company have been uniformly unprofessional; they complain about their old data center and ask everyone not to change hosts on them.
Further, while my site is still up, today is the second morning this week that I have been unable to access my email account. Outlook can't download it and the webmail url provided to me can't connect. Earlier this week it was only down for about an hour, but today it has been down for at least three. Mail to support@cedant.com bounces back and I have yet to receive a response to my report sent on their automated website form.
Unless they can guarantee that these mail-server problems are going to stop, I'm going to have to get another host.
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This page is not connected with the company. These reviews and ratings are only the opinion of
the poster, are no substitute for your own research, and should not be relied upon for any purpose.
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