Cedant - Review Response


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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:

 

AWFUL Technical Support - Review by submitted on July 10, 2002
Customer's web site: www.collectorsaddition.com
Length of time hosted by this company: 1 year - 3 years
Date when last hosted by this company (as of July 10, 2002): Current customer
Plan used: Advanced
Customer service rating: 1 out of 10
Technical quality rating: 2 out of 10
Cost rating: 2 out of 10
Overall rating: 2 out of 10
Cedant used to be wonderful. They WERE great. Now they are down right awful. We have been patient for 2 months and we are losing business because of THEM! We have had hosting by Cedant for the last year and then all of a sudden (WITH NO NOTICE TO THEIR CLIENTS) they "upgraded" and things have been AWFUL ever since. They also removed MANY features that we were paying for. They removed the SMTP feature and we had NO notice to find another SMTP server for outgoing email. 96% uptime is FALSE! They have NO 24/7 technical support as they advertise. I have been calling and emailing for 45 days with NO response. Our emails have been down for close to a month. We have recieved NUMEROUS customer complains from our customer stating they have sent us email and we never responded (WE NEVER GOT THEIR EMAILS!) Our emails were returned to sender.. IT WAS/IS A NIGHTMARE! LOST EMAIL=LOST BUSINESS for us. They used to be wonderful, now they don't care about their clients. Email to their support is always returned back to us. When you call and get a recording stating the mailbox is full and you can't even leave a message, that should have been our clue to RUN!!!

Here is just an example of the emails we get back when we try to email them THIS HAS BEEN HAPPENING FOR 2 MONTHS!:

Subj: Returned mail: see transcript for details
Date: 7/10/2002 4:19:53 PM Eastern Daylight Time
From: MAILER-DAEMON@smtp.abac.com
Sent from the Internet (Details)



The original message was received at Wed, 10 Jul 2002 13:19:20 -0700 (PDT)
from imo-m07.mx.aol.com [64.12.136.162]

----- The following addresses had permanent fatal errors -----
billing@cedant.com>
(reason: 553 5.3.5 system config error)

----- Transcript of session follows -----
553 5.3.5 smtp.cedant.com. config error: mail loops back to me (MX problem?)
554 5.3.5 Local configuration error


Final-Recipient: RFC822; billing@cedant.com
Action: failed
Status: 5.3.5
Diagnostic-Code: SMTP; 553 5.3.5 system config error
Last-Attempt-Date: Wed, 10 Jul 2002 13:19:26 -0700 (PDT)


Received: from imo-m07.mx.aol.com (imo-m07.mx.aol.com [64.12.136.162])
by smtp.abac.com (8.11.6/8.11.6) with ESMTP id g6AKJJ474241
for billing@cedant.com>; Wed, 10 Jul 2002 13:19:20 -0700 (PDT)
by imo-m07.mx.aol.com (mail_out_v32.21.) id a.1ac.4e55182 (4239)
for billing@cedant.com>; Wed, 10 Jul 2002 16:13:41 -0400 (EDT)
Message-ID: 1ac.4e55182.2a5def75@aol.com>
Date: Wed, 10 Jul 2002 16:13:41 EDT
Subject: Fwd: Returned mail: see transcript for details
To: billing@cedant.com
MIME-Version: 1.0
Content-Type: multipart/mixed; boundary="part1_1ac.4e55182.2a5def75_boundary"
X-Mailer: AOL 7.0 for Windows US sub 10516


 

 

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