Cedant - Review Response


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Please note that this form is only for web host company's representatives.  Responses from others will not be posted.  Customers should submit new reviews or email the original reviewer instead.

You are responding to the following review:

 

Cedant are No Longer the Best Host - Review by Shane McDonald submitted on August 23, 2002
Customer's web site: www.shanemcdonald.com
Length of time hosted by this company: 1 year - 3 years
Date when last hosted by this company (as of August 23, 2002): Current customer
Plan used: Advanced / 200Mb
Customer service rating: 2 out of 10
Technical quality rating: 4 out of 10
Cost rating: 5 out of 10
Overall rating: 4 out of 10
I hosted 9 websites with Cedant between April 2000 and August 2002, when I started my move away from Cedant. between 2000 and June 2002 I found Cedant to be very well able to do their jobs, a good host, great services and good price.

After June 2002, they had made so many changes to the webservers that my sites looked very bad, they reconfigured PHP which meant I had to recode and relocate over 100 PHP scripts, Changed the webmail client and database frontend.

Basically, I was no longer happy and my sites were going up and down every so often. I tried ringing and all I got was voicemail. Support e-mails were just copied and pasted into a reply, from their website. At one stage I got 6 replies with the same text in them.

By November 2002 I plan to have all my sites migrated to a new host.

 

 

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