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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| From good to total nightmare - Review by
submitted on September 30, 2002 |
| Customer's web site: motorcyclephilippines.com |
| Length of time hosted by this company: 1 year - 3 years |
| Date when last hosted by this company (as of September 30, 2002): Current customer |
| Plan used: Have no idea they changed it completely without my agreement |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 1 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
I have been using Cedant Web Hosting for quite some time and was very impressed with them until a few months ago when everything changed when they split with their business partners.
My sites were suddenly in total chaos as they moved them without any warning to new servers. I was getting thousands of error message emails per day from the forums software while users were emailing their complaints at the mess. It cost me a huge amout in programmers time, online charges etc desperately sorting out the mess they created.
After this chaos there were far less features than what my original agreement included and they started billing me huge amounts. When I complained they said ignore the big invoices, they were a mistake but they deducted the huge amounts from my credit card anyway!
Last month my credit card expired so as they had proved they are dishonest and cannot be trusted I asked for their bank details and paid the next invoice (while looking for a new hosting company) by direct bank to bank transfer. I immediately sent them a copy of the transaction details.
They continued sending threatening emails and when I complained and again sent a copy of the bank transaction details I got the same answer - just ignore the invoices.
Nearly two weeks later I get a new invoice for only US$4 so I assumed all was OK except for the fact that the US$4 was for something I had never agreed to.
Two days later I get another invoice for over US$200 and they shut down my Web site.
I post this warning because they had a great reputation and I even recommended them myself but they have become an absolute nightmare so people need to be warned.
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