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Please note that this form is only for web host company's representatives. Responses from others will not
be posted. Customers should submit new reviews or email the original reviewer instead.
You are responding to the following review:
| Wrongfully billed, corrupted executable files, wouldn't refund - Review by
Meg submitted on February 18, 2003 |
| Customer's web site: N/A |
| Length of time hosted by this company: 3 months - 1 year |
| Date when last hosted by this company (as of February 18, 2003): 3 months - 1 year ago |
| Plan used: N/A |
| Customer service rating: 1 out of 10 |
| Technical quality rating: 5 out of 10 |
| Cost rating: 1 out of 10 |
| Overall rating: 1 out of 10 |
Cedant was my host for about a year. I stopped at the end of that because they went through an "upgrade." The "upgrade" lasted for weeks longer than they had stated it would. They billed customers the entire time, even though no one could access pages during this time (it was also started before they said it would, so we were locked out of our files before we could back up). They refunded some of my money after I contacted them about it. I believe that it should have been initiated by them, however. They also corrupted many of my files, rendering my webpage dead (the executable files also stored indices to all other pages, of which there were over 200). I had to write to them 5 times over about 3 months to cancel my account with them. They continued to promise that my information (credit card and contact info) was out of their systems. I received bills anyway. A couple of times, they billed my credit card without my authorization. I have another friend who used them who is still being billed, 6 months after this disaster (I just cancelled my card).
A month after, they sent out information denouncing other companies that had been picking up their pissed-off ex-customers, saying that they were preying on Cedant's misfortune and should be ignored. Ridiculous.
There were also numerous emails about wrongful billings that were just plain ignored. The five I listed before were those they actually responded to.
If there's a worse webhosting company out there, I don't know of it.
The quality of hosting could be better now, but I woudln't trust them if the same people own the company. Certainly don't give your credit card number to them.
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